Balto

Cloud-based, AI-powered real-time guidance and coaching software for contact centers, providing agent assist, QA automation, coaching, insights, compliance, call summarization, and omnichannel capabilities.

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Founded: 2017
Headquarters: St. Louis, MO
Company size: Not disclosed
Products tracked: 9

Products by Balto

9 products

Balto AI PlatformAll-in-one contact center AI software bundling agent assist, QA automation, coaching, insights, compliance, call summarization, and omnichannel capabilities in one unified license.0.00 reviewsAgent Assist & Quality

TogoVoice AI agent built into the Balto platform that handles high-volume, repeatable calls such as scheduling, order status, and account verification.0.00 reviewsVoice Agents & Contact Centers

Agent AssistReal-time agent assist that surfaces answers from knowledge bases, CRM, and web during live conversations, with AI checklists and integrated QA and coaching feedback.0.00 reviewsAgent Assist & Quality

CoachingReal-time coaching software that identifies coaching moments during live calls, with live listen, sentiment analysis, workflows, and curated playlists of top-performing calls.0.00 reviewsAgent Assist & Quality

ComplianceAI-powered compliance software that scans 100% of conversations, flags legal issues and compliance alerts, provides proactive alerts during live calls, and supports rapid-fire r...0.00 reviewsAgent Assist & Quality

QualityAI-powered quality assurance software that automatically scores conversations, highlights key trends, surfaces compliance risks, with screen capture, call recording, and enterpr...0.00 reviewsAgent Assist & Quality

NotesReal-time call summarization AI that automatically generates agent notes and saves them to CRM, with customization, supervisor view, redaction of PCI and PHI, and CRM integration.0.00 reviewsAgent Assist & Quality

InsightsGenerative AI insights platform featuring BaltoGPT for querying conversations, GPT Trends for natural-language business questions, and Weekly Insights for monitoring contact cen...0.00 reviewsAgent Assist & Quality

Omnichannel AIOmnichannel contact center solution that unifies conversations across voice and digital channels, preserving context as conversations move between channels for seamless human an...0.00 reviewsVoice Agents & Contact Centers

Rankings

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Across industriesAnalyze Callsvia Quality#5Voice & Conversations Across industriesMonitor Compliancevia Compliance#9Security, Risk & Trust Across industriesCoach Call Agentsvia Coaching#10Voice & Conversations

Customer voice

Customer testimonials

Quotes published on Balto's official website.

—and get answers within minutes.Notetaker drastically reduced After-Call Work (ACW) by automatically summarizing every call.Coaching delivered curated examples that helped supervisors give fast, focused feedback.

Customer testimonialOn CoachingOriginal