Balto
Cloud-based, AI-powered real-time guidance and coaching software for contact centers, providing agent assist, QA automation, coaching, insights, compliance, call summarization, and omnichannel capabilities.
Where Balto ranks
Current edition · updated Oct 20, 2026- Ranked #4Analyze callsAcross industries · Quality · 32 products reviewed
- Ranked #5Monitor complianceAcross industries · Compliance · 37 products reviewed
- Ranked #7Coach call agentsAcross industries · Coaching · 26 products reviewed
- Ranked #9Update business systemsAcross industries · Notes · 33 products reviewed
About Balto
Cloud-based, AI-powered real-time guidance and coaching software for contact centers, providing agent assist, QA automation, coaching, insights, compliance, call summarization, and omnichannel capabilities.
Products
All-in-one contact center AI software bundling agent assist, QA automation, coaching, insights, compliance, call summarization, and omnichannel capabilities in one unified license.
Voice AI agent built into the Balto platform that handles high-volume, repeatable calls such as scheduling, order status, and account verification.
Real-time agent assist that surfaces answers from knowledge bases, CRM, and web during live conversations, with AI checklists and integrated QA and coaching feedback.
Real-time coaching software that identifies coaching moments during live calls, with live listen, sentiment analysis, workflows, and curated playlists of top-performing calls.
AI-powered compliance software that scans 100% of conversations, flags legal issues and compliance alerts, provides proactive alerts during live calls, and supports rapid-fire r...
AI-powered quality assurance software that automatically scores conversations, highlights key trends, surfaces compliance risks, with screen capture, call recording, and enterpr...
Real-time call summarization AI that automatically generates agent notes and saves them to CRM, with customization, supervisor view, redaction of PCI and PHI, and CRM integration.
Generative AI insights platform featuring BaltoGPT for querying conversations, GPT Trends for natural-language business questions, and Weekly Insights for monitoring contact cen...
Omnichannel contact center solution that unifies conversations across voice and digital channels, preserving context as conversations move between channels for seamless human an...
What customers say
“—and get answers within minutes.Notetaker drastically reduced After-Call Work (ACW) by automatically summarizing every call.Coaching delivered curated examples that helped supervisors give fast, focused feedback.”
“We’re coaching off of truth. The data is right there.”
“Balto gives us the fire alarm, the water, and the action plan.”
- Insights
From Uncertainty to unmatched NPS: Inside InteLogix's AI-Driven Transformation InteLogix didn't want to replace its QA processes — it wanted to enhance them. With Balto's AI Workforce, call review dropped from 30+…
Case study - Case study
Accelerated Receivables Solutions used Balto’s Real-Time Guidance and customized collection scripts to support compliant conversations. Balto reports training shortened by two weeks, an 11% higher connection rate and…
Case study - Case study
How EmpiRx Scales Faster and Delivers "White Glove" Service with Balto When pharmacy benefit manager EmpiRx brought customer service in-house in 2024, they had to build a brand-new team from scratch. With Balto's…
Case study
Security and compliance
As reported by Balto. Ask for audit reports before you buy.
- PCI DSSCompliant
- HIPAACompliant
- Real-time redaction of PCI and PHI data
- Scrubbing of sensitive information like social security numbers
- Default exclusion of PI through redaction
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