Aircall
AI-powered customer communications platform unifying voice, SMS, WhatsApp, and AI features with 250+ integrations for SMBs and enterprise.
Where Aircall ranks
Current edition · updated Oct 20, 2026 · All 6 rankings- Ranked #1Analyze callsAcross industries · AI Assist Pro · 32 products reviewed
- Ranked #1Provide phone supportAcross industries · AI Voice Agent · 19 products reviewed
- Ranked #2Coach call agentsAcross industries · AI Assist Pro · 26 products reviewed
- Ranked #3Qualify written leadsAcross industries · AI Messaging Agents · 11 products reviewed
About Aircall
AI-powered customer communications platform unifying voice, SMS, WhatsApp, and AI features with 250+ integrations for SMBs and enterprise.
Products
AI-powered conversation intelligence with call summaries, key topic recognition, sentiment analysis, trending topics, call scoring, and CRM autofill.
Cloud-based phone system and call center software with IVR, call recording, click-to-dial, shared inbox, analytics, and 250+ CRM integrations.
Real-time AI coaching suite including live transcription, live prompts, playbooks, automated call scoring with custom scorecards, and contact insights.
Autonomous AI agent for inbound calls that resolves questions, qualifies leads, and logs details to CRM with live transfer and 24-language support.
Advanced analytics add-on with unlimited history, advanced filtering, drill-down capabilities, and flexible visualizations for sales and support performance.
WhatsApp messaging, calls, and SMS on existing Aircall phone numbers with shared inboxes and branded templates.
Autonomous AI agents for inbound SMS and WhatsApp that resolve inquiries, qualify leads, and take actions like booking meetings and creating tickets.
What customers say
“than what Ruby was getting. No problem.Read storyPulsSupportRepair, handyman, and warranty services company, Puls, share the exciting journey they've been on as Aircall hasn't just upgraded their operational efficiency, but redefined it.Read storyCloudTrucksSupportLearn how CloudTrucks uses Aircall to improve customer support experiences and scale its team.Read storyPhorestSupportFind out how Phorest teamed up with Aircall to transform its business and focus on business-critical tasks. Read storyCrowdPropertySalesHow CrowdProperty’s sales team uses Aircall to improve customer experiences, boost call rates and drive stronger results. Read storyAnnie AdminSupport & SalesErica Davis, Annie Admin’s Founder and CEO, upgraded to Aircall when she needed a reliable phone system that could handle high call volumes while providing high-quality call recordings and transcriptions.Read storyRapidGSales & SupportWe talked to RapidG to get a better understanding of how Aircall helped scale their business and deliver outstanding customer experiences.Read storySwoop FundingSales & SupportWe talked to Swoop Funding to get a deeper understanding of how its sales and support teams use Aircall to create impactful customer experiences.Read story12BuildSales & Support”
“Read storyDoorsteadSalesDoorstead’s Head of Sales Operations and Enablement shares why the teams switched to Aircall, the features they rely on, and how they saved 40% on calling costs.Read storyVuoriCustomer SuccessLearn how clothing brand Vuori uses Aircall’s VoIP call system to scale its customer service team and deliver great experiences.Read storySwapfietsSupportLearn how Swapfiets uses Aircall features to improve support team and customer satisfaction.Read storyCleanCloudSalesSoftware solution CleanCloud needed to scale and optimise its sales team. To do so, and keep their mission intact, the team turned to Aircall to retain oversight and drive productivity.Read storyCarOnSaleSalesFind out how CarOnSale leveraged Aircall and Salesforce to meaningfully connect with its customersRead storyBumpboxxSupportRead more about how Bumpboxx leveraged Aircall’s innovative features and robust Richpanel integration to successfully scale their customer support. Read storySleekFlowSalesDiscover how SleekFlow uses Aircall to integrate all communications with their CRM, reaching out to customers across Southeast Asia. Read storySpaceshipSupport & SalesFind out how Spaceship leverages Aircall to create a positive customer experience and transform the future of the financial services industry along the way. Read storyBalanceSales & Support”
“We started using Aircall in January 2020, just a couple of months before the pandemic hit. It was perfect timing – I don’t know how we would have effectively serviced our customers otherwise. Aircall expertly saved us”
- AI Assist
Accademia Italiana Fitness replaced a 36-cell-phone setup with Aircall for routing, recordings and monitoring. Aircall reports that AI Assist summaries saved managers hours and sentiment analysis helped prioritize…
Case study - Aircall Platform
Adore Me uses Aircall with Zendesk to identify callers and log customer calls for remote and internal support teams. Aircall reports a 10% increase in customer satisfaction scores while waiting times remained below 30…
Case study - Aircall Platform
AirTreks uses Aircall for its remote travel sales and support teams, connecting Front and its in-house CRM through APIs. Aircall reports reduced app switching, improved productivity and better visibility into…
Case study
Security and compliance
As reported by Aircall. Ask for audit reports before you buy.
- Two-factor authentication (2FA)
- SAML SSO
- User roles and permissions
- TLS/SRTP encryption (voice)
- TLS 1.2 (data in transit)
- AES-256 encryption (data at rest)
- AI data sanitization (PII removed before AI processing)
- Block numbers
SubprocessorsAWeber Systems, Inc., WiseStamp
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