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AI Copilot

Agent assist and quality · by Cignara

Listens, transcribes, and suggests the next best action in real time.

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What it does

Listens, transcribes, and suggests the next best action in real time. Surfaces approved policy and knowledge base references before your agent needs to ask. Includes auto actions, verifiable citations, and sentiment analysis.

  • Enterprise customer support
  • Voice and chat automation
  • Fortune 500-scale operations
Category
Agent assist and quality
Users
Fortune 500 companies, B2C enterprises
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Cignara doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Cignara. Ask for audit reports before you buy.

  • SOC 2 Type IICompliant
  • SOC 2 Type ICompliant
  • Encryption in transit
  • Encryption at rest
  • Role-based access control
  • Mandatory multi-factor authentication for production systems
  • Continuous monitoring, logging, and alerting on production infrastructure
  • Multi-availability zone deployment
  • Intrusion detection
  • Web application firewall
  • Vulnerability scanning and remediation
  • Penetration testing
  • Secure software-development practices and code review
  • Incident response procedures with documented breach notification commitments
  • Vendor risk-management and contractual security requirements for sub-processors
  • Customer data deletion
  • Data retention and deletion policy
  • Data classification and access control
  • Production key management
  • Least-privilege access for production infrastructure
  • Access control procedures
  • Session timeout enforcement
  • Asset management
  • Technology asset inventory
  • Secure media disposal
  • Database backups
  • Business continuity and disaster recovery plan
  • Emergency operations continuity
  • Capacity and performance planning
  • Capacity and performance monitoring
  • Change management
  • Material system change communication
  • Customer notification for major changes
  • Cloud provider physical access review
  • Configuration management
  • Baseline configuration management
  • Centralized log collection and monitoring
  • Cybersecurity and data privacy governance
  • Information security policies
  • Whistleblower mechanism
  • Information security officer designation
  • Organizational structure documentation
  • Security roles and responsibilities
  • Employee background checks
  • Disciplinary process
  • Contractor background checks
  • Performance evaluations
  • Employee confidentiality agreements
  • Customer support availability
  • Third-party vendor management program
  • Contractual security commitments
  • Vendor confidentiality and privacy agreements
  • Contractor confidentiality agreements
  • Security awareness training
  • Security documentation availability
  • Annual security policy acknowledgment
  • IT leadership committee meetings
  • Annual risk assessment
  • Cybersecurity insurance
  • Secure engineering and architecture
  • Environment and tenant segmentation
  • Source code access controls
  • Source code change approval
  • Secure development procedures
  • Patch management

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