Top 10 AI tools to analyze calls

Chorus brings customer conversations to life. We’re getting more data on how we can improve our product and improve our processes across the board.

We use Chorus for call coaching, which is really helpful in today's remote environment.

The insights we get from Chorus, such as average talk time, average filler words, and their actionable tagging features, make training and enablement a breeze.

Chorus brings customer conversations to life. We’re getting more data on how we can improve our product and improve our processes across the board.

We use Chorus for call coaching, which is really helpful in today's remote environment.

The insights we get from Chorus, such as average talk time, average filler words, and their actionable tagging features, make training and enablement a breeze.

Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.

AI Analyst is my new best friend and my early Christmas present. I'm having conversations with my conversations, and I'm able to deliver that information to my leadership team so that we can make decisions.

It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly.

I'm having conversations with my conversations, and I'm able to deliver that information to my leadership team so that we can make decisions.

Auto QA helps us stay nimble, take action, and measure results by giving us 100% visibility into our customer-agent interactions.

Observe.AI helped guide us to make significant changes, including automating our QA process using Auto QA.

With actionable insights from Auto QA we can now make targeted and immediate performance improvements.

Observe.AI helped guide us to make significant changes, including automating our QA process using Auto QA.

It's a total godsend to have ReflexAI. It's so user-friendly. It's taking us about a third of the time it previously did to do our full QA reporting.

I am constantly blown away by your team, and how easy this system is to use. It’s nothing like anything we’ve used before.

It's taking us about a third of the time it previously did to do our full QA reporting.

7000

Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.

With Cresta, we’re able to see if agents are executing the behaviors we know drive success, which is allowing us to coach more effectively and drive improved results.

Cresta is looking at the behaviors we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor and track their performance.

Cresta listens to 100% of the phone calls, it’s looking at all of the behaviors that we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor.

With Cresta, we’re able to see if agents are executing the behaviors we know drive success, which is allowing us to coach more effectively and drive improved results.

Cresta is looking at the behaviors we care about, identifying the gaps, telling managers what to focus on and giving them a coaching plan that agents can monitor and track their performance.

Impressed by Fireflies' analytics. It helps tracks my team conversations.

Impressed by Fireflies' analytics. It helps tracks my team conversations.

Since adopting proInsight, FFAM360 has cut the compliance audit and call scoring time by 90%.

Since adopting proInsight, FFAM360 has cut the compliance audit and call scoring time by 90%.

Ergo flagged a new pipeline trend early, so we trained the team and stayed ahead of it. It didn’t just show basic insights: it became our leading indicator.

Ergo flagged a new pipeline trend early, so we trained the team and stayed ahead of it. It didn’t just show basic insights: it became our leading indicator.

Voiceops gives us the data from our conversations to act on. Increasingly, it’s doing some of the work too.

Kota helps me quickly pull exact quotes and examples from calls to explain feedback—making coaching more objective, saving time, and giving reps clear direction on how to improve.

Kota helps me quickly pull exact quotes and examples from calls to explain feedback—making coaching more objective, saving time, and giving reps clear direction on how to improve.