ReflexAI
ReflexAI equips human support and contact centers with scalable AI tools that deliver advanced roleplay simulations, automated QA, and conversation performance management for high-stakes environments including crisis response, healthcare, and mental health.
Where ReflexAI ranks
Current edition · updated Oct 20, 2026About ReflexAI
ReflexAI equips human support and contact centers with scalable AI tools that deliver advanced roleplay simulations, automated QA, and conversation performance management for high-stakes environments including crisis response, healthcare, and mental health.
Products
AI-powered roleplay simulations for contact center and frontline team training, supporting voice and chat across 25+ languages with configurable personas, custom scoring dimensi...
Automated quality assurance that evaluates 100% of conversations across calls, chats, and emails with AI scoring, sentiment trajectory analysis, and targeted coaching recommenda...
Self-serve tool for building lifelike training simulations and scoring models from any script, file, scenario, or prompt; powers both Prepare and Assure.
What customers say
- ReflexAI Prepare
Cortland used Prepare simulations to practice prospect conversations and coach leasing associates. ReflexAI reports a 64% improvement across key live-call behaviors and a fourfold increase in cross-sell attempts after…
Case study - ReflexAI Prepare
United Way of Connecticut used Prepare roleplay simulations to train 211 and 988 responders in realistic scenarios with feedback. ReflexAI reports a 41% reduction in onboarding time for new responders.
Case study - ReflexAI Prepare
Varsity Tutors used Prepare simulations and immediate feedback to train consultants for conversations with students and parents. ReflexAI reports more than 3,500 hours of manual roleplay and evaluation time saved within…
Case study
Security and compliance
As reported by ReflexAI. Ask for audit reports before you buy.
- SOC 2Compliant
- HIPAACompliant
- HITRUST CSFCompliant
- ISO/IEC 27001Compliant
- Encryption at rest
- Encryption in transit
- Multi-factor authentication
- Zero trust architecture
- Network segmentation
- Firewalls
- Intrusion detection
- Dedicated KMS
- SIEM monitoring
- Penetration testing
- Vulnerability scanning
- Secure SDLC
- Mobile device management
- Background checks
- Access reviews
- Incident response plan
- Disaster recovery plan
- Business continuity plan
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