Observe.AI
Observe.AI provides a purpose-built agentic AI platform for customer experience, delivering AI agents for voice and chat across CX operations.
Where Observe.AI ranks
Current edition · updated Oct 20, 2026About Observe.AI
Observe.AI provides a purpose-built agentic AI platform for customer experience, delivering AI agents for voice and chat across CX operations.
Products
The Agentic CX Platform uses AI Agents to resolve interactions and improve CX outcomes.
AI Agents that handle customer support end-to-end, resolving inquiries across voice and chat from authentication to execution.
AI Agent that empowers every frontline employee, guiding interactions in real-time with personalized context, next-best action, and automated actions.
AI Agents that run your operation, not just report on it.
AI Copilot for real-time agent assist.
Insights Copilot for surfacing operational insights.
Conversation Intelligence for analyzing interactions.
Coaching Copilot for contact center performance management.
Automated Quality Assurance for evaluating interactions.
Manual QA for contact centers.
Omnichannel call center capabilities.
Agent screen recording for contact centers.
What customers say
“Previously it would take weeks to handle a simple use case like authentication. With Observe AI, it's been minutes, hours. It's incredible — so user-friendly, and I feel very technical using it just because of how simple it is.”
“We really needed some help — that drove our pursuit to look for a partner that could help us evaluate those interactions and give us measurable, scalable feedback.”
“I was blown away by the ease of use of the platform. The UI was far and away better and easier to understand than anything else we had looked at.”
- Screen Recording
Observe.AI reports that Central Bank uses Auto QA and Screen Recording to analyze calls and agent workflows. The bank evaluated 167,000 calls in Q3 2024, reduced after-call work from about 30 to 10 seconds, and cut…
Case study - Conversation Intelligence
Observe.AI reports that DailyPay implemented Conversation Intelligence and Auto QA to automate evaluations and accelerate coaching. The story attributes a 22.3% improvement in CSAT, an 8.5% rise in service quality…
Case study - Conversation Intelligence
Observe.AI reports that Accolade added automated call summaries to its existing conversation intelligence deployment, reducing after-call tasks by more than 50%. Summaries integrated into its CRM help Care Advocates…
Case study
Security and compliance
As reported by Observe.AI. Ask for audit reports before you buy.
- ISO/IEC 27001Certified
- PCI DSSCertified
- HIPAACompliant
- HITRUST CSFCertified
- SOC 2 Type IICertified
- data-in-transit-encryption
- data-at-rest-encryption
- data-redaction
- byok
- sso
- mfa
- rbac
- audit-logging
- ha
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