Omnichannel

What it does

• Automate customer service with Voice AI
• Assist frontline teams in real time
• Analyze conversations and improve QA
• Orchestrate voice and chat workflows with governance

Category

Voice agents and contact centers

Built for

Healthcare and life sciences, Financial services and insurance, Hospitality and travel

Users

Banking & Financial, Healthcare Provider, Healthcare Payer, Insurance and 3 more

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Security and compliance

As reported by Observe.AI. Ask for audit reports before you buy.

• ISO/IEC 27001Certified
• PCI DSSCertified
• HIPAACompliant
• HITRUST CSFCertified
• SOC 2 Type IICertified

• data-in-transit-encryption
• data-at-rest-encryption
• data-redaction
• byok
• sso
• mfa
• rbac
• audit-logging
• ha

Reviews

• 

  Voice Commerce

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  Connects drivers and merchants with Voice AI to unlock new revenue.

• 

  Smart Answering

  by SoundHound AI

  Custom AI-powered voice assistant that handles 100% of incoming phone calls.

• 

  Chat AI Automotive

  by SoundHound AI

  Embeds brand-specific intelligence in automotive products with SoundHound Chat AI for in-car experiences.

• 

  Agentic Dialog Platform

  by PolyAI

  One platform to build, run, adapt, and govern dialog agents at enterprise scale, for every builder.

• 

  Voice

  by Sierra

  Conversational AI for inbound and outbound phone calls with low-latency voice interactions, 55+ languages, and voice payment collection via Level 1 PCI compliant infrastructure.

• 

  Agent Studio

  by PolyAI

  The world's only voice-first omnichannel CX platform.