Coaching Copilot

What it does

• Automate customer service with Voice AI
• Assist frontline teams in real time
• Analyze conversations and improve QA
• Orchestrate voice and chat workflows with governance

Category

Conversation intelligence and coaching

Built for

Healthcare and life sciences, Financial services and insurance, Hospitality and travel

Users

Banking & Financial, Healthcare Provider, Healthcare Payer, Insurance and 3 more

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Security and compliance

As reported by Observe.AI. Ask for audit reports before you buy.

• ISO/IEC 27001Certified
• PCI DSSCertified
• HIPAACompliant
• HITRUST CSFCertified
• SOC 2 Type IICertified

• data-in-transit-encryption
• data-at-rest-encryption
• data-redaction
• byok
• sso
• mfa
• rbac
• audit-logging
• ha

Reviews

• 

  Coaching

  by Balto

  Real-time coaching software that identifies coaching moments during live calls, with live listen, sentiment analysis, workflows, and curated playlists of top-performing calls.

• 

  Automated QA/QM

  by AmplifAI

  Auto QA and Automated Quality Management (AQM) powered by 100% of your data.

• 

  Data Integration

  by AmplifAI

  Connect every data source for real-time, actionable insights.

• 

  AI-Enabled Coaching

  by AmplifAI

  Empower teams with role-specific, AI-enhanced coaching.

• 

  Knowledge Gap Detection

  by Open

  Auto-ingest docs and articles, surface gaps automatically, and learn from every resolved ticket.

• 

  Contact Center AI

  by AmplifAI

  Scale success by replicating high-performer actions with AI.