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Contact Center AI

Agent assist and quality · by AmplifAI

Scale success by replicating high-performer actions with AI.

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What it does

Scale success by replicating high-performer actions with AI.

  • Agent productivity
  • Supervisor productivity
  • Automated quality assurance
  • Performance management
  • AI-enabled coaching
  • Contact center data integration
  • Gamification and engagement
Category
Agent assist and quality
Built for
Healthcare and life sciences, Hospitality and travel
Users
Retail, Financial Services, BPOs & Outsourcers, Healthcare and 2 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

AmplifAI doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by AmplifAI. Ask for audit reports before you buy.

  • NIST SP 800-53Compliant
  • 256-bit AES encryption in transit and at rest
  • Azure Sentinel and Defender security controls
  • Logically separated client environments with no data commingling
  • Internally-hosted LLMs (e.g., LLaMA) — data never touches public APIs
  • Client data not used to train models for other customers
  • Automatic PII/PHI redaction (SSNs, credit card numbers, birth dates, health information)
  • Region-locked data residency (EU data stays in EU, Australian data stays in Australia)
  • No long-term storage of call recordings — data analyzed, transcribed, and linked back to client system of record

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  • Auto QA

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  • Screen Recording

    by Observe.AI

    Agent screen recording for contact centers.

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