AmplifAI
Contact Center AI software that ingests and unifies structured and unstructured data from 150+ sources and delivers automated QA/QM, AI-enabled coaching, performance management, customer intelligence, and gamification to every role across the contact center.
About AmplifAI
Contact Center AI software that ingests and unifies structured and unstructured data from 150+ sources and delivers automated QA/QM, AI-enabled coaching, performance management, customer intelligence, and gamification to every role across the contact center.
Products
Connect every data source for real-time, actionable insights.
Scale success by replicating high-performer actions with AI.
Turn every conversation into rich, AI-driven insights.
Auto QA and Automated Quality Management (AQM) powered by 100% of your data.
Real-time performance views tailored to every role's needs.
Empower teams with role-specific, AI-enhanced coaching.
Boost engagement with AI-powered rewards and gamification.
What customers say
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- AI-Enabled Coaching
AmplifAI reports that Arise used personalized micro-learning and persona-based coaching for a remote hospitality client’s agents. The story reports improved proficiency, 34% more solves per day and a 24% reduction in…
Case study - AI-Enabled Coaching
PREMIER Bankcard implemented AmplifAI to improve coaching effectiveness and performance visibility in collections. AmplifAI reports a 3.4-point improvement in dollars per hour, which the client attributes to $5.8 million…
Case study - AI-Enabled Coaching
Sagility used AmplifAI to measure supervisor coaching effectiveness and generate targeted improvement actions for a health-insurance client. AmplifAI reports stronger coaching effectiveness during open enrollment and…
Case study
Security and compliance
As reported by AmplifAI. Ask for audit reports before you buy.
- NIST SP 800-53Compliant
- 256-bit AES encryption in transit and at rest
- Azure Sentinel and Defender security controls
- Logically separated client environments with no data commingling
- Internally-hosted LLMs (e.g., LLaMA) — data never touches public APIs
- Client data not used to train models for other customers
- Automatic PII/PHI redaction (SSNs, credit card numbers, birth dates, health information)
- Region-locked data residency (EU data stays in EU, Australian data stays in Australia)
- No long-term storage of call recordings — data analyzed, transcribed, and linked back to client system of record
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