AI agents
Resolve even the most complex issues on any channel autonomously.
What it does
Resolve even the most complex issues on any channel autonomously.
- Customer service
- Employee service
- Contact center
- Ticketing
- Messaging and live chat
- IT service management
- Knowledge base
- Voice support
- Category
- Customer support agents
- Built for
- Media and entertainment
- Users
- Startups, Retail, Financial services, Technology and 6 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Product insights
Evidence for this product in each industry and task.
Adoption
Who uses it?
“Zendesk’s AI agents automatically detect intent and respond to frequent email questions. Now, our human agents have more time to tackle challenging problems for our customers.”
Read supporting sources
Zendesk’s AI agents automatically detect intent and respond to frequent email questions. Now, our human agents have more time to tackle challenging problems for our customers.
Read source · www.zendesk.com ↗AI agents allow users to manage their subscriptions completely by themselves, integrating Zendesk AI with our back end systems. This frees up our support agents to focus on customers with more complex issues.
Read source · www.zendesk.com ↗
Customer satisfaction
Are customers happy with it?
“Zendesk’s AI agents automatically detect intent and respond to frequent email questions.”
Read supporting sources
Zendesk’s AI agents automatically detect intent and respond to frequent email questions.
Read source · www.zendesk.com ↗AI agents allow users to manage their subscriptions completely by themselves, integrating Zendesk AI with our back end systems.
Read source · www.zendesk.com ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
Pricing
- Free plan$0
Free trial on paid plans
Prices as published by Zendesk, checked Nov 2026.
Security and compliance
No security details published yet
Zendesk hasn't published certifications or security practices for AI agents that we could find. Ask their team for audit reports.
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