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Auto QA

Agent assist and quality · by Observe.AI

Automated Quality Assurance for evaluating interactions.

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What it does

Automated Quality Assurance for evaluating interactions.

  • Automate customer service with Voice AI
  • Assist frontline teams in real time
  • Analyze conversations and improve QA
  • Orchestrate voice and chat workflows with governance
Category
Agent assist and quality
Built for
Healthcare and life sciences, Financial services and insurance, Hospitality and travel
Users
Banking & Financial, Healthcare Provider, Healthcare Payer, Insurance and 3 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#3 · analyze callsView ranking →

Adoption

Who uses it?

“Auto QA helps us stay nimble, take action, and measure results by giving us 100% visibility into our customer-agent interactions.”

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  • Auto QA helps us stay nimble, take action, and measure results by giving us 100% visibility into our customer-agent interactions.
    Read source · observe.ai ↗
  • Observe.AI helped guide us to make significant changes, including automating our QA process using Auto QA.
    Read source · observe.ai ↗

Customer satisfaction

Are customers happy with it?

“With actionable insights from Auto QA we can now make targeted and immediate performance improvements.”

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Value for money

Are the benefits worth the cost?

No data available.

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Popularity

How much interest does it attract?

Coming soon

Product-specific search-interest measurement is not available yet.

Pricing

Pricing not available

We don't have pricing details for Auto QA yet. Ask Observe.AI for a quote.

Security and compliance

As reported by Observe.AI. Ask for audit reports before you buy.

  • ISO/IEC 27001Certified
  • PCI DSSCertified
  • HIPAACompliant
  • HITRUST CSFCertified
  • SOC 2 Type IICertified
  • data-in-transit-encryption
  • data-at-rest-encryption
  • data-redaction
  • byok
  • sso
  • mfa
  • rbac
  • audit-logging
  • ha

Alternatives

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