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Lens

Feedback and experience analytics · by Infinitus

Conversation insights engine for healthcare that evaluates every patient, provider, and payor interaction across channels to deliver full visibility, compliance alerts, and performance scoring.

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What it does

Conversation insights engine for healthcare that evaluates every patient, provider, and payor interaction across channels to deliver full visibility, compliance alerts, and performance scoring.

  • Automate clinical and administrative healthcare calls
  • Benefit verification
  • Prior authorization follow-up
  • Patient education outreach
  • Refill coordination
  • Side effect check-ins
  • Income verification
  • Health risk assessment
Category
Feedback and experience analytics
Built for
Healthcare and life sciences
Users
Patients, Payors, Providers, Pharmaceutical and life sciences and 5 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#7 · analyze callsView ranking →

Documented feature

“detection of potential adverse events Same day conversation analysis and scoring Analysis delivered at every stage Lens evaluates every interaction automatically, across any channel – voice, chat, SMS, email, fax –…”

Read product documentation
  • detection of potential adverse events Same day conversation analysis and scoring Analysis delivered at every stage Lens evaluates every interaction automatically, across any channel – voice, chat, SMS, email, fax –…
    Read source · www.infinitus.ai ↗

Pricing

Pricing not available

We don't have pricing details for Lens yet. Ask Infinitus for a quote.

Security and compliance

As reported by Infinitus. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • HITRUST CSFCertified
  • HIPAACompliant
  • Encryption in transit
  • Encryption at rest
  • Business Associate Agreements (BAA) available
  • Annual HIPAA and security training for personnel
  • Least-privilege access controls with supervisor approval
  • Access logging and periodic review
  • Regular encrypted backups
  • Disaster recovery testing
  • Customer-managed authentication via SSO
  • Secure data destruction or return at contract end

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