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Call Analytics

AI evaluation and observability · by Hamming AI

Monitor and analyze AI voice agent performance metrics including call quality, response time, and conversation success rates in real-time production environments.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

Monitor and analyze AI voice agent performance metrics including call quality, response time, and conversation success rates in real-time production environments. Includes call quality reports, health checks, A/B testing, and actionable alerts.

  • automated AI voice agent testing
  • call analytics
  • compliance validation
  • production monitoring
  • security red-teaming
  • IVR testing
  • load testing
  • voice agent A/B testing
Category
AI evaluation and observability
Built for
Healthcare and life sciences
Users
banks, healthtech, high-growth startups
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • EnterpriseCustom
    • Quoted by their sales team

Prices as published by Hamming AI, checked Oct 2026.

Security and compliance

As reported by Hamming AI. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • HIPAACompliant
  • Single-tenant deployment with complete data isolation
  • RBAC (role-based access control) to restrict PHI data access to authorized personnel
  • Customer-managed encryption keys for single-tenant deployments
  • PHI/PII redaction options at ingestion
  • Automatic PII/PHI redaction options
  • Audit logs with complete audit trails of all test runs, configuration changes, and user actions
  • Audit log export via webhooks to SIEM tools (CrowdStrike, Splunk, Datadog)
  • SSO integration with major identity providers
  • Configurable data retention per workspace (7 days to unlimited)
  • Prompt injection testing and security testing for information disclosure vulnerabilities
  • Penetration test results available for enterprise customers
  • BAA (Business Associate Agreement) available for healthcare customers

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