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Call Analytics
Monitor and analyze AI voice agent performance metrics including call quality, response time, and conversation success rates in real-time production environments.
What is Call Analytics?
Monitor and analyze AI voice agent performance metrics including call quality, response time, and conversation success rates in real-time production environments. Includes call quality reports, health checks, A/B testing, and actionable alerts.
Product typeAI Evaluation & Observability
Pricing · Enterprise Custom
Deployment
APINot available
What teams use Call Analytics for
automated AI voice agent testing
call analytics
compliance validation
production monitoring
security red-teaming
IVR testing
load testing
voice agent A/B testing
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
HIPAA
Single-tenant deployment with complete data isolation
RBAC (role-based access control) to restrict PHI data access to authorized personnel
Customer-managed encryption keys for single-tenant deployments
PHI/PII redaction options at ingestion
Automatic PII/PHI redaction options
Audit logs with complete audit trails of all test runs, configuration changes, and user actions
Audit log export via webhooks to SIEM tools (CrowdStrike, Splunk, Datadog)
SSO integration with major identity providers
Configurable data retention per workspace (7 days to unlimited)
Prompt injection testing and security testing for information disclosure vulnerabilities
Penetration test results available for enterprise customers
BAA (Business Associate Agreement) available for healthcare customers
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
