Hamming AI

Participant engagement is critical in clinical trials. Hamming's call analytics helped us identify areas where Grace was falling short, allowing us to improve faster than we imagined.

Our old testing vendor told us our voice agents were passing. Our customers and our own ears told us otherwise. Hamming closed that gap. It surfaced real failures the other tool couldn't see, precise enough that we could isolate and fix them fast. Hamming is now our exclusive regression-testing gate for every new agent we build, and part of our core product experience.

Hamming saved us a lot of headaches. We caught a critical bug. The agent was saying 'I booked your appointment' but didn't actually book it. We killed it before any customer saw it.