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Roark
Simulation testing and evals platform for voice and chat AI agents.
What is Roark?
Simulation testing and evals platform for voice and chat AI agents. Simulate every scenario before launch, score every production call on 64+ audio-native metrics with purpose-built audio models on the call itself.
Product typeAI Evaluation & Observability
Pricing$0 to start · Usage Based, Subscription
Deployment
APINot available
What teams use Roark for
Simulation testing
Live call monitoring
Audio-native evaluation scoring
CI/CD integration for voice agent quality gates
OTEL trace observability for voice calls and chat threads
Enterprise SSO with SCIM provisioning
RBAC and IP whitelisting
Data residency and extended retention
DPA and uptime SLA support
Invoice and purchase order billing via procurement systems like SAP
Compliance scoring for healthcare disclosures and identity checks
Client voice agent validation in simulation before go-live
Production voice AI scoring across support and sales calls
Payment and call-recording control checks with PCI-sensitive turn flagging
Booking, dispatch, and after-hours call quality for home services
Insurance coverage quoting and required disclosure reading
Retail policy quoting and brand voice consistency
Customer support resolution and escalation quality scoring
Post-call transcription (when customer does not send their own transcript)
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
HIPAA
ISO/IEC 27001
SSO / SAML
Role-based access control (RBAC) with per-project scoping and audit logs
Annual third-party penetration testing
Configurable data retention, deletion, and zero-data-retention options
Continuous-monitoring evidence available in trust center
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
