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Ticketing

Customer support agents · by FrontApp, Inc.

Flexible ticketing system to track, manage, and resolve customer inquiries.

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What it does

Flexible ticketing system to track, manage, and resolve customer inquiries.

  • Shared inbox management
  • Omnichannel customer support
  • AI-powered customer service automation
  • Cross-team collaboration
  • Ticket tracking and resolution
Category
Customer support agents
Users
Customer service teams, Operations teams, Inbound sales teams, Account management teams and 1 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#9 · provide written supportView ranking →

Adoption

Who uses it?

“Front’s ticketing makes it easy for our support team to manage queues and track progress, giving us a clear view of what needs attention and what’s fully resolved.”

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  • Front’s ticketing makes it easy for our support team to manage queues and track progress, giving us a clear view of what needs attention and what’s fully resolved.
    Read source · front.com ↗

Customer satisfaction

Are customers happy with it?

No data available.

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Value for money

Are the benefits worth the cost?

No data available.

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Popularity

How much interest does it attract?

Coming soon

Product-specific search-interest measurement is not available yet.

Pricing

  • Free trial$0
  • EnterpriseCustom
    • Quoted by their sales team

Prices as published by FrontApp, Inc., checked Nov 2026.

Security and compliance

As reported by FrontApp, Inc.. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • ISO/IEC 27001Certified
  • ISO 9001Compliant
  • AES-256 bit encryption at rest
  • TLS 1.2 encryption in transit
  • 2FA support
  • Single Sign-On (SSO) via SAML-based Identity Provider
  • OAuth support for Office 365 and Gmail
  • SPF, DKIM, DMARC email security records
  • Daily backups
  • Bug Bounty program powered by HackerOne
  • Unique enterprise identifier per customer environment
  • Cloud infrastructure hosted on Amazon Web Services

Alternatives

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