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Helpdesk
AI-powered helpdesk software that unifies customer conversations into one smart workspace, providing AI-powered suggestions for support and sales.
What is Helpdesk?
AI-powered helpdesk software that unifies customer conversations into one smart workspace, providing AI-powered suggestions for support and sales.
Product typeCustomer Support Agents
PricingFree plan includes basic ticket management; Service solution 30% OFF in paid estimate · Free, Subscription
Deployment
APINot available
What teams use Helpdesk for
omnichannel marketing automation
customer data management
customer support and service
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
ISO/IEC 27001
ISO/IEC 27017
PCI DSS
GDPR
CCPA/CPRA
Annual third-party penetration testing
Disaster recovery plan
Cyber insurance
Will enter into a DPA
Bug bounty or vulnerability disclosure program
Deletes customer data on request
Centralized IAM solution (SSO) to manage employee access
Formal mobile device management (MDM) program
Has a status page
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
