AI Voice Agents

What it does

• Enterprise customer support
• Voice and chat automation
• Fortune 500-scale operations

Category

Voice agents and contact centers

Users

Fortune 500 companies, B2C enterprises

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Security and compliance

As reported by Cignara. Ask for audit reports before you buy.

• SOC 2 Type IICompliant
• SOC 2 Type ICompliant

• Encryption in transit
• Encryption at rest
• Role-based access control
• Mandatory multi-factor authentication for production systems
• Continuous monitoring, logging, and alerting on production infrastructure
• Multi-availability zone deployment
• Intrusion detection
• Web application firewall
• Vulnerability scanning and remediation
• Penetration testing
• Secure software-development practices and code review
• Incident response procedures with documented breach notification commitments
• Vendor risk-management and contractual security requirements for sub-processors
• Customer data deletion
• Data retention and deletion policy
• Data classification and access control
• Production key management
• Least-privilege access for production infrastructure
• Access control procedures
• Session timeout enforcement
• Asset management
• Technology asset inventory
• Secure media disposal
• Database backups
• Business continuity and disaster recovery plan
• Emergency operations continuity
• Capacity and performance planning
• Capacity and performance monitoring
• Change management
• Material system change communication
• Customer notification for major changes
• Cloud provider physical access review
• Configuration management
• Baseline configuration management
• Centralized log collection and monitoring
• Cybersecurity and data privacy governance
• Information security policies
• Whistleblower mechanism
• Information security officer designation
• Organizational structure documentation
• Security roles and responsibilities
• Employee background checks
• Disciplinary process
• Contractor background checks
• Performance evaluations
• Employee confidentiality agreements
• Customer support availability
• Third-party vendor management program
• Contractual security commitments
• Vendor confidentiality and privacy agreements
• Contractor confidentiality agreements
• Security awareness training
• Security documentation availability
• Annual security policy acknowledgment
• IT leadership committee meetings
• Annual risk assessment
• Cybersecurity insurance
• Secure engineering and architecture
• Environment and tenant segmentation
• Source code access controls
• Source code change approval
• Secure development procedures
• Patch management

Reviews

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