Amazon Connect

What it does

• ],

Category

Voice agents and contact centers

Users

],

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

• Free plan$0

Free trial on paid plans

Prices as published by Amazon Web Services, checked Oct 2026.

Security and compliance

As reported by Amazon Web Services. Ask for audit reports before you buy.

• ISO/IEC 27017Compliant
• ISO/IEC 27701Compliant
• ISO/IEC 27018Compliant

• Encryption at rest and in transit
• Access controls
• Differential privacy
• Cryptographic computing

Reviews

• 

  Codyco AI phone operations platform

  by Codyco

  AI phone receptionist and reservation operations platform for hotel groups that answers missed calls, resolves guest questions, takes payments, and writes confirmed room booking...

• 

  Riviera

  by Riviera Inc.

  AI voice agent platform for hospitality that handles guest calls, messaging, reservations, and dining orders across multiple languages and channels with workflow builder, live m...

• 

  Product Instruction Agent

  by Vapi

  AI voice agent for product instructions.

• 

  Togo

  by Balto

  Voice AI agent built into the Balto platform that handles high-volume, repeatable calls such as scheduling, order status, and account verification.

• 

  Scritch

  AI veterinary receptionist ("Emily") for veterinary practices handling appointment scheduling, client phone calls, triage, medical records management, prescription management, a...

• 

  AI Agents

  by Plivo

  Build and run production voice AI agents with no-code studio or APIs; includes Vibe Agent builder, simulation testing, transfer to human, and knowledge base.