Customer success software-as-a-service company providing an AI-powered customer growth platform for adoption, retention, and account management.
Customer success software-as-a-service company providing an AI-powered customer growth platform for adoption, retention, and account management.
AI-powered customer growth platform for customer success, adoption, retention, and account management.
Embedded AI agents (Vibes, Echo, Compass, Crux, and others) that automate customer success tasks, analyze customer interactions, and recommend next steps.
In-app multi-step guides and tooltips that onboard new users, introduce features, and reinforce key workflows within the customer's product.
Annual professional services packages with in-house experts providing strategic consultation, platform customization, training, and operational support.
“We wanted a tool that had the flexibility to work with our data in its current state, to integrate with a variety of software, and to grow and evolve with us,”
“so our focus was on getting value out of a tool fast as opposed to investing a ton of time in implementation, which led us to ChurnZero.”
“This year has proven that when you pair a driven team with ChurnZero’s capabilities, you can build not only a stronger renewal process but also a culture of proactive customer success.”
Cision uses ChurnZero onboarding journeys, success plans, and automated outreach to standardize onboarding. ChurnZero reports launches eight days faster, a 5% increase in onboarding CSAT, full visibility into active…
Case studyDDI uses ChurnZero health scoring, alerts, plays, and Renewal Hub to prioritize risks and renewals while building its customer success team. ChurnZero reports 20 targeted saves preserving $1.2 million in ARR and the…
Case studyABBYY uses ChurnZero plays, alerts, usage-data integrations, and surveys to automate customer engagement. ChurnZero reports fourfold account coverage, increased net revenue retention, and improved NPS results and…
Case studyAs reported by ChurnZero. Ask for audit reports before you buy.
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Claim ChurnZeroChurnZero was named a winner of the 2026 CODiE Awards in the 'AI-Driven Technology Solution' and 'Customer Experience Solution' categories. These awards recognize innovations in technology, specifically highlighting ChurnZero's development of agentic AI designed to assist customer success teams in identifying risks, improving retention, and automating workflows.
ChurnZero was named a finalist in two categories for the 2026 CODiE Awards and was shortlisted in four categories by The 2026 SaaS Awards. The recognitions span categories including AI-driven technology, customer experience, business productivity, and business intelligence, highlighting the company's progress in AI-powered customer success software.
ChurnZero launched Agentic Essentials, an AI-driven system for customer success teams that features autonomous execution, local business intelligence, and ecosystem integrations. The platform integrates with existing documentation tools like Confluence, Zendesk, SharePoint, Intercom, and Notion to provide AI agents with internal corporate context. It includes over 15 purpose-built agents to automate workflows, sentiment analysis, and the creation of success plans, aiming to transition customer success teams from reactive dashboard monitoring to proactive and autonomous account management.
