Loading the SOTA2 catalog…
ChurnZero
Customer success software-as-a-service company providing an AI-powered customer growth platform for adoption, retention, and account management.
- Founded
- 2015
- Headquarters
- Washington, DC
- Company size
- Not disclosed
- Products tracked
- 4
Products by ChurnZero
Rankings
Appears in these rankings
Customer voice
Customer testimonials
Quotes published on ChurnZero's official website.
We wanted a tool that had the flexibility to work with our data in its current state, to integrate with a variety of software, and to grow and evolve with us,
so our focus was on getting value out of a tool fast as opposed to investing a ton of time in implementation, which led us to ChurnZero.
This year has proven that when you pair a driven team with ChurnZero’s capabilities, you can build not only a stronger renewal process but also a culture of proactive customer success.
Pricing for ChurnZero
Contact sales
Contact ChurnZero for current plans, volume pricing, and enterprise terms.
Trust profile
Security and compliance
ISO/IEC 27001
SOC 2 Type II
HIPAA
CAIQ Self-Assessment
CISA Secure-by-Design Pledge
Annual third-party penetration testing
SecurityScorecard security grading
Qualys SSL Labs A+ rating
UpGuard A rating
Audit logging
Data loss prevention
DDoS protection
Firewall
Disk encryption
Anti-malware
Host intrusion detection system (HIDS)
Email protection
Incident response process
Risk assessments
Business continuity plan (BCP)
Employee security training
Secure development training
AWS infrastructure
Latest updates from ChurnZero
Award
ChurnZero Wins 2026 CODiE Awards for AI and Customer Experience
ChurnZero was named a winner of the 2026 CODiE Awards in the 'AI-Driven Technology Solution' and 'Customer Experience Solution' categories. These awards recognize innovations in technology, specifically highlighting ChurnZero's development of agentic AI designed to assist customer success teams in identifying risks, improving retention, and automating workflows.
Award
ChurnZero Named Finalist for Multiple 2026 Industry Awards
ChurnZero was named a finalist in two categories for the 2026 CODiE Awards and was shortlisted in four categories by The 2026 SaaS Awards. The recognitions span categories including AI-driven technology, customer experience, business productivity, and business intelligence, highlighting the company's progress in AI-powered customer success software.
MentionedThe Cloud Awards
Product launch
ChurnZero Launches Agentic Essentials AI System for Customer Success
ChurnZero launched Agentic Essentials, an AI-driven system for customer success teams that features autonomous execution, local business intelligence, and ecosystem integrations. The platform integrates with existing documentation tools like Confluence, Zendesk, SharePoint, Intercom, and Notion to provide AI agents with internal corporate context. It includes over 15 purpose-built agents to automate workflows, sentiment analysis, and the creation of success plans, aiming to transition customer success teams from reactive dashboard monitoring to proactive and autonomous account management.
