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Professional Services Suite

Customer success · by ChurnZero

Annual professional services packages with in-house experts providing strategic consultation, platform customization, training, and operational support.

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What it does

Annual professional services packages with in-house experts providing strategic consultation, platform customization, training, and operational support.

  • Customer success
  • Product adoption
  • Customer retention
  • Account management
  • Revenue growth
Category
Customer success
Built for
Professional services
Users
Customer success teams, Customer revenue leaders, CSMs, High-performing SaaS organizations
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

ChurnZero doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by ChurnZero. Ask for audit reports before you buy.

  • ISO/IEC 27001Compliant
  • SOC 2 Type IICompliant
  • HIPAACompliant
  • CAIQ Self-AssessmentCompliant
  • CISA Secure-by-Design PledgeCompliant
  • Annual third-party penetration testing
  • SecurityScorecard security grading
  • Qualys SSL Labs A+ rating
  • UpGuard A rating
  • Audit logging
  • Data loss prevention
  • DDoS protection
  • Firewall
  • Disk encryption
  • Anti-malware
  • Host intrusion detection system (HIDS)
  • Email protection
  • Incident response process
  • Risk assessments
  • Business continuity plan (BCP)
  • Employee security training
  • Secure development training
  • AWS infrastructure

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    Analytics and reporting for support operations.

  • Account Intelligence

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    Unifies support and success data with custom account health scores from product usage, support volume, and sentiment.

  • Product Intelligence

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    Captures feature requests from customer conversations, clusters them automatically, quantifies impact, and syncs to Linear or Jira.

  • Identify feature gap + product-led upsell

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    AI detects when customers ask for premium features and triggers product-led upsell offers at the moment of need.

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