Brainfish
AI support agents and knowledge automation for B2B SaaS companies. Resolve tickets across every channel, ground every answer in your real product knowledge, and never train on customer data.
About Brainfish
AI support agents and knowledge automation for B2B SaaS companies. Resolve tickets across every channel, ground every answer in your real product knowledge, and never train on customer data.
Products
Customer-facing AI agents grounded in real docs and tickets, deployed across email, chat, helpdesk, and Slack.
Internal copilot for support teams providing real-time answer drafting and product knowledge lookup inside helpdesks, Slack, Teams, Chrome, and Claude.
Base platform for SMB to enterprise, covering AI Support Agents, knowledge discoveries, internal copilots, proactive nudges, and customer analytics.
Add-on to automate workflows and solve advanced support tasks with custom API integrations, tool-calls, MCP, and callbacks.
Add-on to connect seamlessly with existing tech stacks including helpdesks, CRMs, knowledge bases, identity providers (Okta, Azure AD), and analytics/data warehouse syncs.
Add-on for AI-powered support in 100+ languages with geo-specific hosting, real-time translation, and localized admin platform.
What customers say
“I like that Brainfish suggests updates to our content based on how users interact with our platform. It also automatically updates articles when we release a new feature. The Slack integration is fantastic because it allows us to create knowledge base articles directly from a Slack thread, which speeds up our workflow. I appreciate the separate segmented agents feature that helps us handle different use cases effectively. Brainfish is not a bloated platform; it offers exactly the features we need for AI-first support. The initial setup was very easy and took less than two weeks.”
“I love how easy it is to use, and I really appreciate how responsive the entire Brainfish team has been — not only in helping us with tactical work, but also in partnering with us to rethink our workflows and processes.”
“By creating a central, always-current and accessible knowledge base, Brainfish helped Gradeo to build user confidence and deliver scale. Schools, teachers, students and IT professionals used it intuitively to get instant answers during the most stressful part of their educational journey.”
Security and compliance
As reported by Brainfish. Ask for audit reports before you buy.
- SOC 2 Type IICertified
- ISO/IEC 27001Certified
- SSO / SAML / SCIMCompliant
- Customer-managed keys
- Private tenant
- Citations on every answer
- No training on customer data
- Access controls and user authentication (including multi-factor authentication)
- Internal IT and network security
- Regular testing and review of security measures
- Staff policies and training
- Incident and breach reporting processes
- Business continuity and disaster recovery processes
- Network segregation and firewalls
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