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Hospitality and travel ranking

Best AI to answer phone calls in hospitality and travel

Pick up inbound phone calls and handle the caller's initial request. We reviewed 9 products from 9 companies on a 100-point evidence score. These 9 earned a place.

Updated Oct 20, 20269 products reviewed9 companies

Market noteScores reflect documented task fit, adoption evidence, product detail, pricing and market fit. Vendor claims remain unverified unless independently corroborated. Missing evidence indicates uncertainty, not poor product quality.

  1. 1

    Slang AI

    Answers inbound calls and resolves initial requests through guest answers, reservation bookings, or routing. Named restaurant cases document concrete use, including OpenTable bookings and private-event inquiry capture.

    Best for restaurants and restaurant groups handling guest questions, reservations, and call routingFrom $399/location

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    11/15
    Market fit
    10/10
  2. 2

    Certus AI

    Answers inbound calls and turns caller requests into orders synced to POS/KDS or reservations. Named restaurant cases document actual use, supporting adoption under the supplied evidence contract.

    Best for restaurants automating inbound orders, reservations, and initial caller requestsFree plan

    Task fit
    40/40
    Adoption
    10/20
    Evidence
    11/15
    Pricing
    8/15
    Market fit
    10/10
  3. 3

    Riviera

    by Riviera Inc.

    Explicitly answers hotel calls and handles initial requests through answers, reservations, and dining orders, with live monitoring and takeover. Company proxies provide limited adoption evidence; the 14-day, no-card trial provides meaningful access terms.

    Best for hotels automating guest inquiries, reservations, and in-room dining callsFree trialCustom pricing

    Task fit
    40/40
    Adoption
    5/20
    Evidence
    11/15
    Pricing
    11/15
    Market fit
    10/10
  4. 4

    Lance Live

    by Lance AI, Inc.

    Explicitly answers hotel guest calls and resolves requests through answers, reservation changes, and staff coordination. Concrete workflows support fit; reported hotel usage supports only vendor-claimed adoption.

    Best for hotels connecting guest phone requests to property-management updates and staff tasks

    Task fit
    40/40
    Adoption
    5/20
    Evidence
    11/15
    Pricing
    0/15
    Market fit
    10/10
  5. 5

    Codyco AI phone operations platform

    by Codyco

    A dedicated hotel receptionist handles missed calls, answers guest questions, takes payments and writes confirmed room bookings directly into the PMS.

    Best for hotel groups converting missed and overflow calls into bookings

    Task fit
    40/40
    Adoption
    2/20
    Evidence
    12/15
    Pricing
    0/15
    Market fit
    10/10
  6. 6

    Voice Agent

    by Elyra, Inc.

    Explicitly answers restaurant calls 24/7 and handles reservations, cancellations and guest questions with multilingual support.

    Best for restaurants with reservation-heavy inbound calls

    Task fit
    40/40
    Adoption
    2/20
    Evidence
    11/15
    Pricing
    0/15
    Market fit
    10/10
  7. 7

    Akia

    Explicit AI voice call handling and hospitality targeting support eligibility. Product-attributable customer cases establish platform use, but do not demonstrate voice-specific workflows or outcomes.

    Best for hospitality operators seeking voice handling alongside guest messaging and check-inCustom pricing

    Task fit
    30/40
    Adoption
    10/20
    Evidence
    8/15
    Pricing
    8/15
    Market fit
    8/10
  8. 8

    Conduit Agents

    by Conduit

    Hospitality-focused voice agents handle guest conversations and take actions across tools. This supports task eligibility and explicit industry targeting, but not the documented industry workflow required for industryFit 100.

    Best for hospitality operators seeking combined voice and chat guest supportFrom $99

    Task fit
    30/40
    Adoption
    5/20
    Evidence
    8/15
    Pricing
    11/15
    Market fit
    8/10
  9. 9

    Lila

    by Flowtel

    Lila explicitly answers guest calls, while the company describes hospitality agents supporting booking and room-service workflows.

    Best for hotels seeking focused guest-call answering

    Task fit
    39/40
    Adoption
    2/20
    Evidence
    8/15
    Pricing
    0/15
    Market fit
    10/10

We reviewed 9 candidate products from 9 companies and published 9 positions. Totals include duplicate company entries and products removed during task, market and evidence review. Each company holds at most one position.