AI agents for hospitality that handle guest communication, automate internal operations, and elevate the guest experience across every channel.
This is the broad commercial model reported for Conduit. Product-level terms are listed below when available.
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Conduit has launched Guest Portals, a feature allowing users to provide branded stay pages to guests. These portals include check-in details, swipe-to-unlock door codes, upsells, and integrated chat. Workspace administrators gain access to a full editor for portal customization, including live previews and configurable verification fields. The update also introduces enhanced AI reply capabilities that cite specific reservation context, new custom code tools for agent instructions, and improved integration stability for platforms including Airbnb, Facebook Messenger, and Breezeway.
Conduit has introduced improved call routing, allowing call groups to recognize member availability and sync status to skip inactive groups. Additionally, the platform now surfaces PMS reservation payment status and check-in form completion status directly within the interface for better visibility. The update includes a new full-screen, zoomable media viewer for images and videos within the inbox, alongside performance improvements for Airtable and Expedia integrations, and refinements to round-robin call rotation scheduling.