Top 10 AI tools to provide phone support

Phonely’s AI agents are outperforming our human call center at a fraction of the cost.

Phonely's AI agents are outperforming our human call center with 15,000 calls a day at a fraction of the cost.

Working with the Phonely team we’ve been able to create AI agents that resolve calls better than our best people.

Phonely’s AI agents are outperforming our human call center at a fraction of the cost.

Working with the Phonely team we’ve been able to create AI agents that resolve calls better than our best people.

Phonely’s AI agents are outperforming our human call center at a fraction of the cost.

Phonely's AI agents are outperforming our human call center with 15,000 calls a day at a fraction of the cost.

74%Cost Reduction

Hear how ARIA takes real customer calls:

Getting an update on her iPad repair order.

Also, it keeps information consistent, and responds professionally.

Kind of like an employee once she's trained it's pretty seamless. Several of our customers don't even realize they're not talking to us for a full minute or two into the conversation.

Rachel not only answers my phone, she engages with callers.

My absolute favorite is Rachel. She answers the phone fast and expertly sorts spam calls from the real, important ones.

I had Rachel up and running in another language within an hour of my 1:1 call.

My mom called to test her and asked to leave a message: 'Tell her I'm so proud of her and I love her!' Rachel passed it on and transferred the call to me.

She answers the phone fast and expertly sorts spam calls from the real, important ones.

Rachel points callers in the right direction.

I've used Marblism for a few weeks for my therapy room rental business and it's already saved me a huge amount of time. I love working with Eva, Sonny and Rachel. We're producing much more social content, our inbox is…

With one customer, we’ve already been able to bring down average handling time by 29% and increase average order value by 18%. Zendesk Contact Centre has been invaluable in helping us securely drive automation use cases…

Now our agents can see who’s calling and personalise the call. It not only saves time for everyone, but it’s really lovely to hear customers’ positive reactions: ‘Oh, you know who I am!’

With one customer, we’ve already been able to bring down average handling time by 29% and increase average order value by 18%.

Now our agents can see who’s calling and personalise the call. It not only saves time for everyone, but it’s really lovely to hear customers’ positive reactions: ‘Oh, you know who I am!’

Zendesk Contact Centre has been invaluable in helping us securely drive automation use cases using AI, resulting in savings for our client and a better overall experience for the end customer.

With Decagon Voice, we’re able to combine high performance and seamless brand customization with cross-channel memory, ensuring every interaction is connected and true to Chime’s member-first values.

70%

Instead, voice automation allows us to expand service capacity through technology, enabling faster operational financial scaling.

To support that additional 40% of interactions through traditional support channels would require significantly expanding our live team support. Instead, voice automation allows us to expand service capacity through…

How Guild extended nurturing member support without compromising quality using AI.

How Guild extended nurturing member support without compromising quality using AI.

90%of after-hours calls handled automaticallySJWD Water District

87%of calls resolved without escalation to live agentsTripCity

SJWD resolved 90% of after hours calls with AIVA

87%of calls resolved without escalation to live agentsTripCity

某大手公益事業者にとって、Avaya Infinityは完了率が低くエージェント依存度の高いエクスペリエンスを、より高い自動化と低い運用コストへと変えるのに役立ちました。

IVR/セルフサービスの完了が75%増加

某大手公益事業者にとって、Avaya Infinityは完了率が低くエージェント依存度の高いエクスペリエンスを、より高い自動化と低い運用コストへと変えるのに役立ちました。