Decagon
Conversational AI platform for concierge customer experience, enabling teams to build, optimize, and scale AI agents across voice, chat, and email channels.
Where Decagon ranks
Current edition · updated Oct 20, 2026About Decagon
Conversational AI platform for concierge customer experience, enabling teams to build, optimize, and scale AI agents across voice, chat, and email channels.
Products
Agent Operating Procedures (AOPs) combine the flexibility of natural language with the reliability of code to define, iterate, and scale AI agent workflows, enabling CX teams to...
Flexible, personalized chat built for conversations across web, mobile, and messaging platforms that automatically resolves customer inquiries with accuracy and empathy.
AI partner that enables teams to build self-improving AI agents, automatically iterating on agent logic from launch through every improvement.
Email agents built to understand context, stay on brand, and handle complex customer threads to make email feel as responsive as live support.
Integrated testing suite for validating AI agent behavior.
Voice AI agents for natural, multilingual conversations customized to brand identity, with advanced turn-taking, customizable voice profiles, and seamless escalations.
What customers say
“Decagon showed us that speed and compliance don’t have to be at odds. They navigated the regulatory challenges of mortgage servicing while keeping up with Valon’s pace of innovation, driving higher deflection and sustaining a great customer experience.”
- Email
NG.CASH uses Decagon for personalized, round-the-clock chat and email support. Decagon reports 70% deflection and expansion to six million accounts after acquiring Z1’s customer base without increasing the customer…
Case study - Chat
Noom migrated from a workflow-driven support platform to Decagon Chat to manage a seasonal increase in demand. Decagon reports that support deflection increased from 59% to 68% within 30 days.
Case study - Chat
Duolingo uses Decagon Chat to support Duolingo English Test customers, with automatic FAQ synchronization reducing maintenance. Decagon reports 80% chat deflection after launch; email support is described only as a…
Case study
Security and compliance
As reported by Decagon. Ask for audit reports before you buy.
- AES-256 encryption at rest
- TLS 1.2+ encryption in transit
- Secure key management with access controls, expiration policies, and rotation schedules
- Zero-day retention with LLM providers (OpenAI, Anthropic)
- PII redaction via Google DLP
- Bad actor detection
- Supervisor model for hallucination detection
- Tamper-protected audit logs
- Role-Based Access Control (RBAC)
- Single Sign-On (SSO) via Okta and Microsoft Entra
- Just-in-time API tokens (short-lived JWT, scoped, discarded after session)
- Voice authentication
- Multi-region infrastructure with model redundancy
- Platform uptime SLAs
- Autoscaling and auto-failover
- Ongoing health checks
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