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Customer support agents · by Decagon

Email agents built to understand context, stay on brand, and handle complex customer threads to make email feel as responsive as live support.

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What it does

Email agents built to understand context, stay on brand, and handle complex customer threads to make email feel as responsive as live support.

  • Customer service automation
  • AI agent building and lifecycle management
  • Omnichannel customer support
Category
Customer support agents
Users
Enterprises
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Decagon doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Decagon. Ask for audit reports before you buy.

  • AES-256 encryption at rest
  • TLS 1.2+ encryption in transit
  • Secure key management with access controls, expiration policies, and rotation schedules
  • Zero-day retention with LLM providers (OpenAI, Anthropic)
  • PII redaction via Google DLP
  • Bad actor detection
  • Supervisor model for hallucination detection
  • Tamper-protected audit logs
  • Role-Based Access Control (RBAC)
  • Single Sign-On (SSO) via Okta and Microsoft Entra
  • Just-in-time API tokens (short-lived JWT, scoped, discarded after session)
  • Voice authentication
  • Multi-region infrastructure with model redundancy
  • Platform uptime SLAs
  • Autoscaling and auto-failover
  • Ongoing health checks

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