Zendesk AI
AI powering service with continuous improvement for every resolution.
Ranking recognition
What it does
AI powering service with continuous improvement for every resolution.
- Customer service
- Employee service
- Contact center
- Ticketing
- Messaging and live chat
- IT service management
- Knowledge base
- Voice support
- Category
- Customer support agents
- Built for
- Media and entertainment
- Users
- Startups, Retail, Financial services, Technology and 6 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Product insights
Evidence for this product in each industry and task.
Adoption
Who uses it?
“Zendesk AI agents are a game changer. It has transformed our agents from widget movers into problem solvers.”
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Zendesk AI agents are a game changer. It has transformed our agents from widget movers into problem solvers.
Read source · www.zendesk.com ↗Zendesk’s AI agents automatically detect intent and respond to frequent email questions.
Read source · www.zendesk.com ↗I love that the AI really understands the tone and context of customer enquiries. It knows when to escalate a ticket to a live agent
Read source · www.zendesk.com ↗
Customer satisfaction
Are customers happy with it?
“80%”
Read supporting sources
80%
Read source · www.zendesk.com ↗Zendesk’s AI agents automatically detect intent and respond to frequent email questions. Now, our human agents have more time to tackle challenging problems for our customers.
Read source · www.zendesk.com ↗90%
Read source · www.zendesk.com ↗
Value for money
Are the benefits worth the cost?
“£500K+”
Read supporting sources
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
Pricing
- Free plan$0
Free trial on paid plans
Prices as published by Zendesk, checked Nov 2026.
Security and compliance
No security details published yet
Zendesk hasn't published certifications or security practices for Zendesk AI that we could find. Ask their team for audit reports.
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