Quality assurance
Improve your service with automatic human and AI agent scoring.
What it does
Improve your service with automatic human and AI agent scoring.
- Customer service
- Employee service
- Contact center
- Ticketing
- Messaging and live chat
- IT service management
- Knowledge base
- Voice support
- Category
- Agent assist and quality
- Built for
- Media and entertainment
- Users
- Startups, Retail, Financial services, Technology and 6 more
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Product insights
Evidence for this product in each industry and task.
Adoption
Who uses it?
“So far, the AI feature that’s been most valuable for IT is the Zendesk QA function. It provides very valuable insights without us having to read all the individual responses and comments.”
Read supporting sources
So far, the AI feature that’s been most valuable for IT is the Zendesk QA function. It provides very valuable insights without us having to read all the individual responses and comments.
Read source · www.zendesk.com ↗Zendesk QA helps agents see how important quality is – not just for the company, but for themselves.
Read source · www.zendesk.com ↗Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need to improve.
Read source · www.zendesk.com ↗
Customer satisfaction
Are customers happy with it?
“It provides very valuable insights without us having to read all the individual responses and comments.”
Read supporting sources
It provides very valuable insights without us having to read all the individual responses and comments.
Read source · www.zendesk.com ↗increase in ticket review volume
Read source · www.zendesk.com ↗Zendesk QA has helped us maintain focus on the consistency of quality and identify specific areas where we need to improve.
Read source · www.zendesk.com ↗
Value for money
Are the benefits worth the cost?
Popularity
How much interest does it attract?
Coming soon
Product-specific search-interest measurement is not available yet.
Pricing
- Free plan$0
Free trial on paid plans
Prices as published by Zendesk, checked Nov 2026.
Security and compliance
No security details published yet
Zendesk hasn't published certifications or security practices for Quality assurance that we could find. Ask their team for audit reports.
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