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AI Coaching & Feedback

Agent assist and quality · by Solidroad

Delivers personalized, AI-powered coaching and feedback to agents after every conversation to speed up onboarding and boost performance.

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What it does

Delivers personalized, AI-powered coaching and feedback to agents after every conversation to speed up onboarding and boost performance.

  • precision AI QA and coaching for customer experience teams
  • automated interaction quality assurance
  • agent training and coaching
  • AI agent evaluation and benchmarking
Category
Agent assist and quality
Users
enterprise CX teams
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#5 · grade workView ranking →

Documented feature

“Evaluate performance with precision Automatically score every simulation across custom criteria like tone, empathy, and SOP adherence. Send personalized coaching, automatically Provide agents with automatic coaching insights…”

Read product documentation
  • Evaluate performance with precision Automatically score every simulation across custom criteria like tone, empathy, and SOP adherence. Send personalized coaching, automatically Provide agents with automatic coaching insights…
    Read source · www.solidroad.com ↗

Pricing

Pricing not available

We don't have pricing details for AI Coaching & Feedback yet. Ask Solidroad for a quote.

Security and compliance

As reported by Solidroad. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • ISO/IEC 27001Certified
  • Encryption at rest
  • Encryption in transit
  • Unique production database authentication enforced
  • Encryption key access restricted
  • Unique account authentication enforced
  • Asset disposal procedures utilized
  • Production inventory maintained
  • Portable media encrypted
  • Data encryption utilized
  • Control self-assessments conducted
  • Penetration testing performed
  • Continuity and Disaster Recovery plans established
  • Continuity and Disaster Recovery plans tested
  • Cybersecurity insurance maintained
  • Data retention procedures established
  • Customer data deleted upon leaving
  • Data classification policy established
  • Access controls and least-privilege policies
  • Audit logging and monitoring
  • Incident response procedures
  • SSO
  • MFA
  • PII redaction

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