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Explorer

Agent assist and quality · by Sierra

The agent-optimizing agent.

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What it does

The agent-optimizing agent. Ask any question in natural language and Explorer uses analytics and sample customer conversations to provide answers and actionable recommendations.

  • Customer service automation
  • Voice-based customer support
  • Long-horizon workflow orchestration
  • Agent analytics and optimization
  • Omnichannel customer engagement
Category
Agent assist and quality
Built for
Healthcare and life sciences, Hospitality and travel
Users
Financial services, Healthcare, Telecommunications, Media and 3 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#10 · query dataView ranking →

Adoption

Who uses it?

“Explorer is transforming how we understand and optimize customer interactions. Our teams can ask plain‑English questions and quickly see what’s happening, where to focus, and what actions will have the biggest impact without…”

Read supporting sources
  • Explorer is transforming how we understand and optimize customer interactions. Our teams can ask plain‑English questions and quickly see what’s happening, where to focus, and what actions will have the biggest impact without…
    Read source · sierra.ai ↗

Customer satisfaction

Are customers happy with it?

“Our teams can ask plain‑English questions and quickly see what’s happening, where to focus, and what actions will have the biggest impact without digging through data.”

Read supporting sources
  • Our teams can ask plain‑English questions and quickly see what’s happening, where to focus, and what actions will have the biggest impact without digging through data.
    Read source · sierra.ai ↗

Value for money

Are the benefits worth the cost?

No data available.

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Popularity

How much interest does it attract?

Coming soon

Product-specific search-interest measurement is not available yet.

Pricing

Pricing not available

We don't have pricing details for Explorer yet. Ask Sierra for a quote.

Security and compliance

As reported by Sierra. Ask for audit reports before you buy.

  • ISO/IEC 27001Compliant
  • ISO/IEC 42001Compliant
  • SOC 2 Type IICompliant
  • HIPAACompliant
  • PCI DSSCompliant
  • CSA STAR Level 1Compliant
  • FedRAMPCompliant
  • Data encryption utilized
  • Penetration testing performed
  • Unique production database authentication enforced
  • Continuity and Disaster Recovery plans tested
  • Unique account authentication enforced

Alternatives

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