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Taylor

Voice agents and contact centers · by Salient

Omnichannel servicing and collections across voice, SMS, email, and chat.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

Omnichannel servicing and collections across voice, SMS, email, and chat. Handles inbound and outbound collections, payment negotiation, promise-to-pay capture, and routine account inquiries with full cross-channel context.

  • Collections and delinquency outreach
  • Regulatory compliance audit
  • Total-loss insurance claims management
  • Chargeback and dispute resolution
  • Chargeoff decisioning and recovery
Category
Voice agents and contact centers
Built for
Financial services and insurance
Users
Banks and credit unions, Captive auto finance lenders, Specialty finance lenders
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Salient doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Salient. Ask for audit reports before you buy.

  • FDCPACompliant
  • Reg FCompliant
  • UDAAPCompliant
  • TCPACompliant
  • CAN-SPAMCompliant
  • Reg ECompliant
  • CFPB expectationsCompliant
  • OCC expectationsCompliant
  • NCUACompliant
  • State-level collections and servicing lawCompliant
  • MRM governance documentationCompliant
  • SAML 2.0 SSO support for enterprise identity providers
  • Immutable audit log exported to customer-owned S3 on a rolling 24-hour basis
  • Role-based access controls scoped to product level
  • AI disclosure at outset of interaction that caller is an AI voice agent
  • TCPA time-zone enforcement
  • CAN-SPAM compliance layer for outbound email campaigns
  • Duplicate outreach suppression when SMS and voice attempts overlap within 24 hours

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