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Sequin AI (Mary)

Voice agents and contact centers · by Sequin AI

AI voice and text collections agent designed for compliant collections interactions, script adherence, and borrower-context adaptation across voice and text.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

AI voice and text collections agent designed for compliant collections interactions, script adherence, and borrower-context adaptation across voice and text.

  • Outbound loan servicing support
  • Pre-charge-off collections
  • Post-charge-off recovery
  • Inbound after-hours calls
  • Payment-link handoff
  • Compliance-aware escalation
  • Human warm transfers
  • Borrower friction insights
Category
Voice agents and contact centers
Users
U.S. consumer credit card companies, lenders, servicers
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Sequin AI doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Sequin AI. Ask for audit reports before you buy.

  • SOC 2 Type IICertified
  • CFPBCompliant
  • UDAAPCompliant
  • FCRACompliant
  • FDCPACompliant
  • TCPACompliant
  • OCCCompliant
  • FDICCompliant
  • NCUACompliant
  • 100% compliance monitoring on every interaction
  • Near real-time QA with no sampling
  • Scenario testing pre- and post-production
  • Exam-ready evidence packs available on demand
  • Preconfigured rules for cease-and-desist, Mini-Miranda, frequency caps, disputes, bankruptcy, SCRA

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