Loading the SOTA2 catalog…
Sequin AI (Mary)
AI voice and text collections agent designed for compliant collections interactions, script adherence, and borrower-context adaptation across voice and text.
What is Sequin AI (Mary)?
AI voice and text collections agent designed for compliant collections interactions, script adherence, and borrower-context adaptation across voice and text.
Product typeVoice Agents & Contact Centers
Pricing · Usage Based, Per Seat
Deployment
APINot available
What teams use Sequin AI (Mary) for
Outbound loan servicing support
Pre-charge-off collections
Post-charge-off recovery
Inbound after-hours calls
Payment-link handoff
Compliance-aware escalation
Human warm transfers
Borrower friction insights
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
Community reviewsReviews are owned and editable by their authors.
Sign in to reviewLoading community reviews…
Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2 Type II
CFPB
UDAAP
FCRA
FDCPA
TCPA
OCC
FDIC
NCUA
100% compliance monitoring on every interaction
Near real-time QA with no sampling
Scenario testing pre- and post-production
Exam-ready evidence packs available on demand
Preconfigured rules for cease-and-desist, Mini-Miranda, frequency caps, disputes, bankruptcy, SCRA
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
