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AI Conversation Expert (ACE)

Conversation intelligence and coaching · by RingCentral, Inc.

AI tool for analyzing calls with summaries and CRM updates to uncover insights from customer interactions.

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What it does

AI tool for analyzing calls with summaries and CRM updates to uncover insights from customer interactions.

  • business phone
  • AI contact center
  • video meetings
  • messaging
  • agentic voice AI
Category
Conversation intelligence and coaching
Users
small business, enterprise
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#3 · coach call agentsView ranking →

Adoption

Who uses it?

“increase in time savings for call reviews and coaching at MedCare”

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Customer satisfaction

Are customers happy with it?

“92%”

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Value for money

Are the benefits worth the cost?

No data available.

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Popularity

How much interest does it attract?

Coming soon

Product-specific search-interest measurement is not available yet.

Pricing

  • Free trial$0
  • Subscription$60

Prices as published by RingCentral, Inc., checked Nov 2026.

Security and compliance

As reported by RingCentral, Inc.. Ask for audit reports before you buy.

  • ISO/IEC 27001Certified
  • ISO/IEC 27017Certified
  • ISO/IEC 27018Certified
  • ISO 22301Certified
  • SOC 2Certified
  • SOC 3Certified
  • HIPAACertified
  • PCI DSSCertified
  • GDPRCertified
  • CCPA/CPRACertified
  • HITRUST CSFCertified

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