Customer Experience Insights

What it does

• Customer experience automation with AI agents
• Shopping and customer service unification
• AI agent development and deployment
• Cloud security and compliance management
• Data lakehouse and analytics

Category

Feedback and experience analytics

Built for

Retail and ecommerce

Users

Retailers, Restaurants, Businesses seeking customer experience automation, Developers building AI agents and 1 more

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

• Free plan$0

Free trial on paid plans

Prices as published by Google Cloud, checked Oct 2026.

Security and compliance

As reported by Google Cloud. Ask for audit reports before you buy.

• ISO/IEC 27001Certified
• ISO/IEC 27017Certified
• ISO/IEC 27018Certified
• ISO/IEC 27701Certified
• SOC 1Certified
• SOC 2Certified
• SOC 3Certified
• PCI DSSCertified
• FedRAMPCertified

• Encryption in transit
• Encryption at rest

Reviews

• 

  Review Management

  by Alhena AI

  AI-powered review management that automatically generates thoughtful, brand-protecting review replies to engage customers and boost conversions across platforms like Trustpilot,...

• 

  MyGofrugal

  by Gofrugal

  Mobile app for ticketing, feedback, and refer & earn.

• 

  Topics Explorer

  by Siena AI

  Voice-of-customer tool built on real conversations.

• 

  Applied Insights

  by Crescendo AI

  AI CX intelligence that analyzes 100% of customer conversations to surface VoC trends, product signals, process gaps, and board-ready intelligence in real time.

• 

  Mystery Shopping

  by EliseAI

  Find out how well your teams answer calls.

• 

  AI Dashboards (Beta)

  by Dovetail

  Visualize customer trends alongside key business metrics