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Ava, Your AI Customer Broker

Customer support agents · by General Magic

AI agent that services customers around the clock over text, email, and voice, handing off to a licensed broker with full context when binding is needed.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

AI agent that services customers around the clock over text, email, and voice, handing off to a licensed broker with full context when binding is needed.

  • Underwriting question answering
  • Customer servicing over text, email, and voice
  • Quality assurance on every conversation
  • Omnichannel customer communication
  • Contract review and compliance monitoring
Category
Customer support agents
Users
Insurance brokerages, Direct carriers
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

General Magic doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by General Magic. Ask for audit reports before you buy.

  • SOC 2 Type IICompliant
  • ISO standards (referenced; specific certification not named)Compliant
  • TLS 1.2+ encryption in transit
  • AES-256 encryption at rest
  • Role-based access controls
  • Multi-factor authentication for internal systems
  • Infrastructure monitoring and security logging
  • Formal incident response procedures
  • Token-based authentication
  • One-time passcodes (OTP)
  • Secure authentication links
  • Platform-native encryption for messaging channels

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