General Magic
AI infrastructure for insurance brokerages, deploying insurance-specific AI agents across underwriting, servicing, and quality assurance.
Where General Magic ranks
Current edition · updated Oct 20, 2026- Ranked #3Provide written supportFinancial services and insurance · 14 products reviewed
- Ranked #4Answer domain questionsFinancial services and insurance · Edward, Your AI Brokerage Expert · 9 products reviewed
- Ranked #4Analyze callsFinancial services and insurance · Peter, Your Brokerage Call QA · 8 products reviewed
- Ranked #5Provide phone supportFinancial services and insurance · Ava, Your AI Customer Broker · 19 products reviewed
About General Magic
General Magic builds insurance specific AI that runs your brokerage. We give brokerages a trained workforce of AI agents that covers underwriting, customer servicing, and quality assurance end to end, making your team feel 10x bigger without adding a single headcount.
Brokerages lose hours every day to work that never should have needed a person: answering underwriting questions, chasing documents, handling servicing requests, and reviewing calls. Our agents do that work. Edward answers underwriting questions instantly with citations from carrier manuals. Ava services customers around the clock over text, email, and voice, then hands off to a licensed broker with full context when it matters. Peter reviews every conversation for quality and compliance.
Products
AI agent that answers underwriting questions instantly with citations from carrier manuals.
AI operating system for modern insurance brokerages powering omnichannel customer communication, underwriting support, quoting, and quality assurance in one place.
AI agent that reviews every conversation for quality and compliance, flagging frustration, complexity, and risk in real time.
AI agent that services customers around the clock over text, email, and voice, handing off to a licensed broker with full context when binding is needed.
Security and compliance
As reported by General Magic. Ask for audit reports before you buy.
- SOC 2 Type IICompliant
- ISO standards (referenced; specific certification not named)Compliant
- TLS 1.2+ encryption in transit
- AES-256 encryption at rest
- Role-based access controls
- Multi-factor authentication for internal systems
- Infrastructure monitoring and security logging
- Formal incident response procedures
- Token-based authentication
- One-time passcodes (OTP)
- Secure authentication links
- Platform-native encryption for messaging channels
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