Duckie

What it does

• Autonomous ticket resolution
• Investigation of issues
• Escalation and triage
• Workflow automation for support teams

Category

Customer support agents

Users

Support teams at companies including financial services, data infrastructure, and e-commerce sectors (Vanquish Trader, Grid, Automox, Abbiamo) (from customer testimonials) [S1:B5][S1:B6], Companies seeking self-hosted or on-premises deployment for heightened security [S2:B38][S2:B54]

Public API

Not offered

Deployment

Self-hosted, On-premises

Not yet disclosed: platforms, languages and support channels.

Pricing

Security and compliance

As reported by Duckie. Ask for audit reports before you buy.

• SOC 2In progress

• TLS for data transmission
• Encryption at rest
• Multi-factor authentication (MFA) for all employee remote access
• Principle of least privilege access controls
• Role-based access control (RBAC)
• Access deprovisioning within 24 hours of employee departure
• Customer data not accessible from public internet
• Siloed data storage per customer environment
• Network IDS/IPS in production
• Database logging and auditing
• Access Control Lists (ACLs)
• IAM policies in production
• Monitoring and alerting systems
• Backup and recovery procedures
• Quarterly vulnerability assessments
• Annual penetration testing
• OWASP secure development guidelines
• Automated security testing in CI/CD pipeline
• Disaster recovery plan with multiple US-based failover sites
• Regular data backups and failover procedures
• Security incident and breach response plan
• Customer email notification for security incidents
• Zero-day data retention policy with OpenAI
• Anthropic does not use customer data for training
• AWS Bedrock zero-retention policy option
• No personal data used to train LLMs across any deployment option
• Open-source models do not share data with third parties
• Self-hosted deployment option with data sovereignty
• Dedicated administrative web interface for customer data management
• Custom LLM model endpoint support in self-hosted deployment

Reviews

• 

  Support AI

  by Yuma AI

  AI agents plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end.

• 

  Outbound Sequencing

  by Open

  AI-personalized multi-channel sequences with bulk imports, response branching, and full API.

• 

  Operator

  by Gigs

  Agentic AI for phone plans that reduces support overhead by up to 95% with instant sales and always-on customer service.

• 

  Analytics

  by Letterbook

  Track resolution time, automation rate, and customer satisfaction in real time.

• 

  Daytime Customer Service Rep

  by Elyos AI

  Zero wait time, maximum efficiency.

• 

  Messaging Platform

  by Podium

  Text your customers and respond instantly.