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Duckie
The agentic platform for support teams to build AI agents that resolve tickets, investigate issues, and automate workflows behind support.
What is Duckie?
The agentic platform for support teams to build AI agents that resolve tickets, investigate issues, and automate workflows behind support.
Product typeCustomer Support Agents
Pricing ·
DeploymentSelf-hosted · On-premises
APINot available
What teams use Duckie for
Autonomous ticket resolution
Investigation of issues
Escalation and triage
Workflow automation for support teams
Integrations and access
Platforms, integrations, and language support vary by plan and region. Confirm final requirements with the vendor.
Platforms
IntegrationsAPI and webhooks
Languages
Support
What reviewers say
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Enterprise readiness
Compliance claims are normalized from current vendor documentation and independently reviewed by SOTA2.
SOC 2
TLS for data transmission
Encryption at rest
Multi-factor authentication (MFA) for all employee remote access
Principle of least privilege access controls
Role-based access control (RBAC)
Access deprovisioning within 24 hours of employee departure
Customer data not accessible from public internet
Siloed data storage per customer environment
Network IDS/IPS in production
Database logging and auditing
Access Control Lists (ACLs)
IAM policies in production
Monitoring and alerting systems
Backup and recovery procedures
Quarterly vulnerability assessments
Annual penetration testing
OWASP secure development guidelines
Automated security testing in CI/CD pipeline
Disaster recovery plan with multiple US-based failover sites
Regular data backups and failover procedures
Security incident and breach response plan
Customer email notification for security incidents
Zero-day data retention policy with OpenAI
Anthropic does not use customer data for training
AWS Bedrock zero-retention policy option
No personal data used to train LLMs across any deployment option
Open-source models do not share data with third parties
Self-hosted deployment option with data sovereignty
Dedicated administrative web interface for customer data management
Custom LLM model endpoint support in self-hosted deployment
Data retention:
Benchmarks and comparisons
Independent benchmarksStructured task results are being verified.
Side-by-side comparisonsComparison workspaces will be available in a later release.
