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Duckie
AI support agents that resolve tickets end to end. Duckie handles customer support autonomously, learning from your knowledge base to deliver instant, accurate responses 24/7.
- Founded
- 2023
- Headquarters
- San Francisco
- Company size
- 1–10
- Products tracked
- 1
Products by Duckie
Customer voice
Customer testimonials
Quotes published on Duckie's official website.
Being able to use the assistant to create things like runbooks, guidelines, and guardrails, and troubleshoot specific runs has made things quite a bit easier.
Managing the support team used to be about managing humans. Now it's about being someone who can manage an AI system.
Anyone can hop on Claude and try to build a chatbot. But to build one that's actually a full system like this? I don't think that's realistic as a one-man job at home.
Customer outcomes
Case studies
Selected customer stories from Duckie.
Pricing for Duckie
Contact sales
Contact Duckie for current plans, volume pricing, and enterprise terms.
Trust profile
Security and compliance
SOC 2
TLS for data transmission
Encryption at rest
Multi-factor authentication (MFA) for all employee remote access
Principle of least privilege access controls
Role-based access control (RBAC)
Access deprovisioning within 24 hours of employee departure
Customer data not accessible from public internet
Siloed data storage per customer environment
Network IDS/IPS in production
Database logging and auditing
Access Control Lists (ACLs)
IAM policies in production
Monitoring and alerting systems
Backup and recovery procedures
Quarterly vulnerability assessments
Annual penetration testing
OWASP secure development guidelines
Automated security testing in CI/CD pipeline
Disaster recovery plan with multiple US-based failover sites
Regular data backups and failover procedures
Security incident and breach response plan
Customer email notification for security incidents
Zero-day data retention policy with OpenAI
Anthropic does not use customer data for training
AWS Bedrock zero-retention policy option
No personal data used to train LLMs across any deployment option
Open-source models do not share data with third parties
Self-hosted deployment option with data sovereignty
Dedicated administrative web interface for customer data management
Custom LLM model endpoint support in self-hosted deployment