Hugo
Crisp’s AI-powered customer-service agent that autonomously handles conversations, answers questions, performs actions, integrates with the Crisp inbox, and connects to internal systems through MCP.
Past recognitions
What it does
Crisp’s AI-powered customer-service agent that autonomously handles conversations, answers questions, performs actions, integrates with the Crisp inbox, and connects to internal systems through MCP.
- Cross-channel customer support
- Inbound sales automation
- Marketing messaging
- AI-assisted support operations
- Customer relationship management
- Knowledge-base self-service
- Category
- Customer support agents
- Users
- Businesses, Customer support teams, Inbound sales teams, Marketing teams
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
Pricing not available
We don't have pricing details for Hugo yet. Ask Crisp for a quote.
Security and compliance
As reported by Crisp. Ask for audit reports before you buy.
- Two-factor authentication on third-party services
- Encrypted employee devices
- Encrypted backups
- Firewall-protected network
- DNSSEC protection for all domains
- Protected SSH keys with password authentication disabled
- Hardware-backed TOTP for sensitive infrastructure accounts
- Access logs, rate limits, and safety checks
- Denial-of-service protections
- Replicated microservices and databases
- Automated infrastructure monitoring
- Immediate security patching
- Automatic IP banning and rate limiting
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