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Facebook Messenger

Customer support agents · by Citibot

Facebook Messenger channel for engaging residents through familiar social channels.

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What it does

Facebook Messenger channel for engaging residents through familiar social channels.

  • AI-powered chat and voice solutions for government
  • Resident engagement with 24/7 accessibility
  • Service request management
  • Content accuracy and accessibility auditing
Category
Customer support agents
Built for
Government and public sector
Users
Government agencies, Public sector organizations
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

Pricing isn't published

Citibot doesn't list prices publicly. Ask them for a quote.

Security and compliance

As reported by Citibot. Ask for audit reports before you buy.

  • Administrative, technical, and physical safeguards for Personal Information
  • Built-in AI guardrails to keep responses accurate, compliant, and within defined scope
  • Closed-system AI restricting retrieval to approved content only
  • No command hijacking protection
  • No fabricated answers - retrieves verified information only

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