Citibot
AI-powered resident engagement and government communications platform provider blending enterprise-grade AI with human-centered design for government agencies.
About Citibot
AI-powered resident engagement and government communications platform provider blending enterprise-grade AI with human-centered design for government agencies.
Products
Resident-first, AI-powered government communications platform uniting voice, text, and web automation to help governments deliver accessible and trusted service.
Facebook Messenger channel for engaging residents through familiar social channels.
AI Voice Agents that provide phone caller assistance for government services.
Website-based instant answers and 24/7 service request support for residents.
SMS-based chat allowing residents to connect directly from their phones.
WhatsApp channel for connecting with multilingual and international audiences.
Emergency and crisis resident notification capability, keeping residents informed in critical moments.
Content refresh tool that helps government agencies identify outdated, inaccessible, and inconsistent website content to maintain resident trust.
Security and compliance
As reported by Citibot. Ask for audit reports before you buy.
- Administrative, technical, and physical safeguards for Personal Information
- Built-in AI guardrails to keep responses accurate, compliant, and within defined scope
- Closed-system AI restricting retrieval to approved content only
- No command hijacking protection
- No fabricated answers - retrieves verified information only
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