AI Chat Agents
Modern chat that takes action.
What it does
Modern chat that takes action. Checkout, scheduling, tracking, and guided next steps that resolve end-to-end inside the conversation, not just text replies. Supports CCaaS plugins.
- Enterprise customer support
- Voice and chat automation
- Fortune 500-scale operations
- Category
- Customer support agents
- Users
- Fortune 500 companies, B2C enterprises
- Public API
- Not offered
Not yet disclosed: deployment options, platforms, languages and support channels.
Pricing
Pricing isn't published
Cignara doesn't list prices publicly. Ask them for a quote.
Security and compliance
As reported by Cignara. Ask for audit reports before you buy.
- SOC 2 Type IICompliant
- SOC 2 Type ICompliant
- Encryption in transit
- Encryption at rest
- Role-based access control
- Mandatory multi-factor authentication for production systems
- Continuous monitoring, logging, and alerting on production infrastructure
- Multi-availability zone deployment
- Intrusion detection
- Web application firewall
- Vulnerability scanning and remediation
- Penetration testing
- Secure software-development practices and code review
- Incident response procedures with documented breach notification commitments
- Vendor risk-management and contractual security requirements for sub-processors
- Customer data deletion
- Data retention and deletion policy
- Data classification and access control
- Production key management
- Least-privilege access for production infrastructure
- Access control procedures
- Session timeout enforcement
- Asset management
- Technology asset inventory
- Secure media disposal
- Database backups
- Business continuity and disaster recovery plan
- Emergency operations continuity
- Capacity and performance planning
- Capacity and performance monitoring
- Change management
- Material system change communication
- Customer notification for major changes
- Cloud provider physical access review
- Configuration management
- Baseline configuration management
- Centralized log collection and monitoring
- Cybersecurity and data privacy governance
- Information security policies
- Whistleblower mechanism
- Information security officer designation
- Organizational structure documentation
- Security roles and responsibilities
- Employee background checks
- Disciplinary process
- Contractor background checks
- Performance evaluations
- Employee confidentiality agreements
- Customer support availability
- Third-party vendor management program
- Contractual security commitments
- Vendor confidentiality and privacy agreements
- Contractor confidentiality agreements
- Security awareness training
- Security documentation availability
- Annual security policy acknowledgment
- IT leadership committee meetings
- Annual risk assessment
- Cybersecurity insurance
- Secure engineering and architecture
- Environment and tenant segmentation
- Source code access controls
- Source code change approval
- Secure development procedures
- Patch management
Reviews
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