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Shared AI Inbox

Customer support agents · by Boom

A shared inbox where AI handles most conversations end to end and the team steps in to resolve, snooze, or escalate.

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Where it ranks

Current edition · updated Oct 20, 2026

What it does

A shared inbox where AI handles most conversations end to end and the team steps in to resolve, snooze, or escalate. Nine views, labels, multiple numbers, and customer context in the chat.

  • collections
  • churn recovery
  • retention
  • onboarding
  • sales
  • customer research
  • re-KYC
  • data refresh
Category
Customer support agents
Users
growing customer teams, regulated fintechs
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Subscription$350/month
    • With 5,500 credits/month
    • Displayed currency symbol: $

Prices as published by Boom, checked Oct 2026.

Security and compliance

As reported by Boom. Ask for audit reports before you buy.

  • SOC 2 Type ICompliant
  • SOC 2 Type IIIn progress
  • ISO/IEC 27001In progress
  • ISO/IEC 42001In progress

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