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What it does

• Startups
• Small businesses
• Enterprise
• Brokers

Category

HR and employee support

Users

Employers, Brokers, Partners

Public API

Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

• Per seat$45/month

Prices as published by Thatch, checked Oct 2026.

Security and compliance

As reported by Thatch. Ask for audit reports before you buy.

• HIPAACompliant
• 45 CFR §§155.220(c) and (d) and 45 CFR §155.260Compliant

Reviews

• 

  Lorikeet

  AI agents resolving customer issues end-to-end across voice, chat, email, SMS, and WhatsApp — processing refunds, updating accounts, querying CRM data, and closing tickets witho...

  #1 in Provide written support83

• 

  Crescendo Platform (AI CX Assistants)

  by Crescendo AI

  All-in-one AI-native CX platform with AI assistants covering chat, messaging, voice, and email, with 24x7 human handoff.

  #2 in Provide written support80

• 

  General Magic

  AI operating system for modern insurance brokerages powering omnichannel customer communication, underwriting support, quoting, and quality assurance in one place.

  #3 in Provide written support66

• 

  Opentech Secure Concierge

  by Opentech

  A generative AI-powered chatbot for secure customer support in banking.

  #5 in Provide written support61

• 

  Shared AI Inbox

  by Boom

  A shared inbox where AI handles most conversations end to end and the team steps in to resolve, snooze, or escalate.

  #6 in Provide written support61

• 

  OutRival

  No-code conversational AI platform that lets non-technical teams build and deploy conversational AI agents ('Digital Workers') that engage customers across voice, SMS, voicemail...

  #7 in Provide written support60