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CX Intelligence

Feedback and experience analytics · by AmplifAI

Turn every conversation into rich, AI-driven insights.

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What it does

Turn every conversation into rich, AI-driven insights.

  • Agent productivity
  • Supervisor productivity
  • Automated quality assurance
  • Performance management
  • AI-enabled coaching
  • Contact center data integration
  • Gamification and engagement
Category
Feedback and experience analytics
Built for
Healthcare and life sciences, Hospitality and travel
Users
Retail, Financial Services, BPOs & Outsourcers, Healthcare and 2 more
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Product insights

Evidence for this product in each industry and task.

#6 · analyze customer feedbackView ranking →

Documented feature

“AmplifAI CX Analytics and customer intelligence software connects contact reason analysis, predictive NPS, sentiment and root cause analysis, customer journey insights, survey commentary analysis, and CX trend detection into…”

Read product documentation
  • AmplifAI CX Analytics and customer intelligence software connects contact reason analysis, predictive NPS, sentiment and root cause analysis, customer journey insights, survey commentary analysis, and CX trend detection into…
    Read source · www.amplifai.com ↗

Pricing

Pricing not available

We don't have pricing details for CX Intelligence yet. Ask AmplifAI for a quote.

Security and compliance

As reported by AmplifAI. Ask for audit reports before you buy.

  • NIST SP 800-53Compliant
  • 256-bit AES encryption in transit and at rest
  • Azure Sentinel and Defender security controls
  • Logically separated client environments with no data commingling
  • Internally-hosted LLMs (e.g., LLaMA) — data never touches public APIs
  • Client data not used to train models for other customers
  • Automatic PII/PHI redaction (SSNs, credit card numbers, birth dates, health information)
  • Region-locked data residency (EU data stays in EU, Australian data stays in Australia)
  • No long-term storage of call recordings — data analyzed, transcribed, and linked back to client system of record

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