Yuma AI
AI-powered customer support and CX automation for ecommerce, covering support, sales, social, and chat.
Where Yuma AI ranks
Current edition · updated Oct 20, 2026About Yuma AI
AI-powered customer support and CX automation for ecommerce, covering support, sales, social, and chat.
Products
AI agents plug into helpdesks to handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end.
AI Q&A widget on product pages for pre-purchase questions like sizing, compatibility, and comparisons.
Automates social support queue across Facebook and Instagram.
Live chat widget added via code snippet.
What customers say
“After testing multiple AI support tools, it's clear that Yuma is best in class. We've been able to automate the majority of our inbound volume, and we're consistently impressed by the range of topics it handles and its carefulness in staying within bounds.”
“We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!”
“Yuma helped us cut first response time by 87.5% and save $30,000 a year, while boosting our Google rating from 3.5 to 4.4.”
- Support AI
Glossier uses Yuma to interpret shipping tracking links and process time-sensitive order edits and cancellations. Yuma reports 91% accuracy on shipping-status tickets and an 87% reduction in average response times.
Case study - Support AI
MFI Medical uses Yuma for shipment status, product advice, quotes and workflows spanning NetSuite and spreadsheets. Yuma reports 64% ticket automation, response times below 30 minutes and approximately $30,000 saved…
Case study - Support AI
UnBonMaillot implemented Yuma with CX agency Let’s Care for order tracking, FAQs, subscription changes and multilingual support. Yuma reports handling over 500 tickets weekly, automating half the volume and reclaiming…
Case study
Security and compliance
As reported by Yuma AI. Ask for audit reports before you buy.
- SOC 2 Type IICompliant
- Data encryption in transit
- Data encryption at rest
- Least privilege access controls
- Monitoring, logging, and intrusion detection
- Regular security testing and vulnerability management
- 15-20 automated quality control checks on AI-drafted replies before sending
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