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Yuma AI
AI-powered customer support and CX automation for ecommerce, covering support, sales, social, and chat.
- Founded
- 2023
- Headquarters
- Boston, MA, USA
- Company size
- Not disclosed
- Products tracked
- 4
Products by Yuma AI
Rankings
Appears in these rankings
Customer voice
Customer testimonials
Quotes published on Yuma AI's official website.
After testing multiple AI support tools, it's clear that Yuma is best in class. We've been able to automate the majority of our inbound volume, and we're consistently impressed by the range of topics it handles and its carefulness in staying within bounds.
We chose Yuma AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Yuma to be the most effective option we tried. Yuma helps our customers on Trust Pilot and gets great feedback for super customer service. I think that's great!
Yuma helped us cut first response time by 87.5% and save $30,000 a year, while boosting our Google rating from 3.5 to 4.4.
Pricing for Yuma AI
Usage Based, Subscription, Tiered, Per Seat
This is the broad commercial model reported for Yuma AI. Product-level terms are listed below when available.
- Pricing model
- Usage Based, Subscription, Tiered, Per Seat
- Entry option
- Free trial
- Pricing model
- Usage Based, Subscription, Tiered, Per Seat
- Entry option
- Free trial
- Pricing model
- Usage Based, Subscription, Tiered, Per Seat
- Entry option
- Free trial
- Pricing model
- Usage Based, Subscription, Tiered, Per Seat
- Entry option
- Free trial
Trust profile
Security and compliance
SOC 2 Type II
Data encryption in transit
Data encryption at rest
Least privilege access controls
Monitoring, logging, and intrusion detection
Regular security testing and vulnerability management
15-20 automated quality control checks on AI-drafted replies before sending