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Social AI

Customer support agents · by Yuma AI

Automates social support queue across Facebook and Instagram.

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What it does

Automates social support queue across Facebook and Instagram. Auto-replies to routine questions, hides spam, amplifies positive mentions, and flags churn signals.

  • Automate ecommerce support tickets
  • Pre-purchase sales Q&A
  • Social media moderation
  • Live chat support
Category
Customer support agents
Built for
Retail and ecommerce
Users
eCommerce CX teams, D2C growth leaders, CX managers
Public API
Not offered

Not yet disclosed: deployment options, platforms, languages and support channels.

Pricing

  • Free trial$0

Prices as published by Yuma AI, checked Oct 2026.

Security and compliance

As reported by Yuma AI. Ask for audit reports before you buy.

  • SOC 2 Type IICompliant
  • Data encryption in transit
  • Data encryption at rest
  • Least privilege access controls
  • Monitoring, logging, and intrusion detection
  • Regular security testing and vulnerability management
  • 15-20 automated quality control checks on AI-drafted replies before sending

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