Top 10 AI tools to provide phone support

We are so glad we hired Emily [Scritch’s AI receptionist] as part of our CSR team!

Since bringing Emily [Scritch’s AI receptionist] onto our CSR team, the number of calls that our human team needs to take has decreased by over 50%.

She also helps our team take care of clients who call with urgent or complex needs, while she handles routine and time-consuming tasks like new client data entry—tasks that would otherwise create endless voicemails,…

She also allows us to fill any open spots from cancellations that happen after hours which really makes a difference to the bottom line. By the time we are back in the office, we are able to start the week with a full…

Our AI Receptionist test run was excellent. We customized some verbiage for the AI to listen for, and it was able to reliably answer many callers’ questions, and when needed, transfer calls to the right people

it was able to reliably answer many callers’ questions, and when needed, transfer calls to the right people

I stopped dreading lunch. Four lines, two people out — and every call still gets answered by someone who knows our schedule.

I stopped dreading lunch. Four lines, two people out — and every call still gets answered by someone who knows our schedule.

We never miss a call, are there for our patients 24/7 without any wait times

Ten out of ten! Quick response, no waiting, no voicemail.

Good experience—loved the personal touch instead of voicemail.

Out of the gate, Prosper AI was handling more than 50% of our patient conversations end-to-end, including complex cases involving real-time benefits verification.

Out of the gate, Prosper AI was handling more than 50% of our patient conversations end-to-end, including complex cases involving real-time benefits verification.

Our AI Agent handles after-hours triage perfectly. It identifies patients in pain and captures symptoms, saving high-value emergency cases we used to lose to competitors.

Our AI Receptionist manages routine scheduling and insurance FAQs so my team can focus on the patients in the chair.

The accuracy is incredible, it explains our insurance policies better than a trainee. Our no-show rate has dropped because the follow-up system is so consistent

Our AI Agent handles after-hours triage perfectly. It identifies patients in pain and captures symptoms, saving high-value emergency cases we used to lose to competitors.

Monday mornings are no longer overwhelming. Our AI Receptionist manages routine scheduling and insurance FAQs so my team can focus on the patients in the chair.

The accuracy is incredible, it explains our insurance policies better than a trainee.

Some patients really enjoyed speaking with AI because it was easier to open up — they felt less judged. And at the end of calls, patients were saying things like, 'Thanks, sweetie.

My team says thank God for Sarah — we were overwhelmed on the phones. She sends out paperwork automatically.

Before, I was spending my days managing front office staff — and all the drama that comes with it. While they're chasing new patients trying to get insurance cards, credit cards on file, we're missing calls. It's now just…

While they're chasing new patients trying to get insurance cards, credit cards on file, we're missing calls. It's now just handled.

She manages scheduling really well... she answered everything appropriately.